Support Request
- Thread starter Fixmiki
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Hey Fixmiki
China is in the middle of their New year, spring celebrations. I was told that they would be taking a few weeks off and would be back on the 12th.
Though I'm not sure why they took the website down for it.
We do have a EM representative here. Di, who might be able to answer your questions.
China is in the middle of their New year, spring celebrations. I was told that they would be taking a few weeks off and would be back on the 12th.
Though I'm not sure why they took the website down for it.
We do have a EM representative here. Di, who might be able to answer your questions.
If you really get stuck on the English, my grandson spent 2 years in Hungary and can translate. Just let me know.
Hello labgramma.
Én rendeltem az eastmall.net-ről elég sok dolgot mert Magyarországra csak 167$ értékben engedte a rendelést. Már több mint 1 hete nem válaszolnak a leveleimre és a weblapjuk sem érhető el több mint 1 hete. Ezért azt hittem, hogy becsapásról van szó és kértem a PayPal , hogy utalják vissza a pénzemet. Azt értem, hogy Kinában ünnep van de a weblap miért nem elérhető? Ha tudsz segíteni akkor köszönöm szépen előre is.
Én rendeltem az eastmall.net-ről elég sok dolgot mert Magyarországra csak 167$ értékben engedte a rendelést. Már több mint 1 hete nem válaszolnak a leveleimre és a weblapjuk sem érhető el több mint 1 hete. Ezért azt hittem, hogy becsapásról van szó és kértem a PayPal , hogy utalják vissza a pénzemet. Azt értem, hogy Kinában ünnep van de a weblap miért nem elérhető? Ha tudsz segíteni akkor köszönöm szépen előre is.
Hello and welcome to the forum,
I have ordered from Eastmall and have had good experience with them. You will be ok too. As others have stated, it is a major holiday in China and the entire country shuts down.
They have had problems in the past with their website. I do not know what is going on with it. I would imagine that the people who work on the website are also on holiday until February 12 or 13th.
Are you in a rush? Can you place an order with one of your local suppliers?
When Eastmall comes back from national holiday, it could take a few days for them to get all the orders processed. Then add in shipping time - which Eastmall can not control - it might take a bit to get your order to you.
Can you borrow supplies from a friend if you need to?
Glad you found your way here to the forum. It is nice to meet you,
Happy vaping,
Paula
I have ordered from Eastmall and have had good experience with them. You will be ok too. As others have stated, it is a major holiday in China and the entire country shuts down.
They have had problems in the past with their website. I do not know what is going on with it. I would imagine that the people who work on the website are also on holiday until February 12 or 13th.
Are you in a rush? Can you place an order with one of your local suppliers?
When Eastmall comes back from national holiday, it could take a few days for them to get all the orders processed. Then add in shipping time - which Eastmall can not control - it might take a bit to get your order to you.
Can you borrow supplies from a friend if you need to?
Glad you found your way here to the forum. It is nice to meet you,
Happy vaping,
Paula
Go the EastMall Forum. Di has posted for you there. She cannot post here. You'll be OK though, just have to wait until the holidays are over. 
http://www.e-cigarette-forum.com/forum/eastmall-ecigarette/159529-help-needed-new-member-forum.html
http://www.e-cigarette-forum.com/forum/eastmall-ecigarette/159529-help-needed-new-member-forum.html- Status
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