Tasty vapor is down!

[Mr. Tasty Vapor]

Our lovely host Canaca.com (of whom we suggest you avoid like the plague) has struck again!

Not only is our site down, but hell, THEIR site is down.

We're making the switch to another host. The transition should be seamless, should happen in the next two days.

The previous host not only had constant down time, and various other issues, but did not offer the PCI Compliance that is required of an e-commerce site like Tasty Vapor.

This will change shortly.

 

[Adpeig]

Our lovely host Canaca.com (of whom we suggest you avoid like the plague) has struck again!

Not only is our site down, but hell, THEIR site is down.

We're making the switch to another host. The transition should be seamless, should happen in the next two days.

The previous host not only had constant down time, and various other issues, but did not offer the PCI Compliance that is required of an e-commerce site like Tasty Vapor.

This will change shortly.

weird the site isin't down when i visit it.

 

[Kuya Dave]

looks like its up to me tv..

possibly server reboot which takes about 5-20 minutes
depending of course

 

[UberDuper]

Plenty of us nerds around. If you need help with anything just ask.

UD.

 

[Kuya Dave]

uber i take offence to that LOL.

I'm not a NERD
I'm just More computer literate. LOL
but like uber said if ya need assistance or testing on it.
Just hit us up. & im sure many of us will give a hand.

like i said they could have rebooted or possibly had just dns issues or who ever's isp is having dns issues. if problem arises 4.2.2.2 and 4.2.2.3 is the dns i use from verizon. Possibly only good in states. but helps me pinpoint issues.

 

[maureengill]

Geoff...I can get to it also....and i cleared my cache before I tried...you're up and running...

EDIT: Uberduper...why you gotta call me a nerd??? I wasn't called that in HS even...

EDIT: Kuya....i love that...More computer literate..(don't forget the underline)...I'm sure I'll pull that line out one of these days...

Maureen

 

[Mr. Tasty Vapor]

It's not the cache, it's the host. They're idiots. Have always been idiots and I was an idiot for placing my business in their hands.

Their servers are CONSTANTLY going down. All of their "support" is handled by e-mail, included urgent tech support. They're far to relaxed and incompetent and my business and my clients are far too important to be hosted by these twits.

I'll be switching to a more reliable host ASAP.

Hell, I've got 30+ outbound e-mails that won't even send because they can't fix a simple server issue. I've been unable to send e-mails for 3 days now and they JUST got back to me....no no no.

I'm backed up with orders which is bad enough, but being unable to answer client questions about order status, products, etc.....Can't stand for that crap.

 

[Kuya Dave]

well no matter what. you got our backing. i have not tried your liquid yet. but shelbee6478 should be helping me sample a few. & i will be splitting a order hopefully with her.

oops sorry maureengill
Your Very CORRECT I did forget that.. LOL

 

[Swipple]

I, for one, appreciate you situation and am sorry for your frustration!

 

[Phoenician]

Hmm, I ordered about 15 mins ago...everything went a-ok on my end. Hope my order didn't disappear in to the bit bucket!

 

[devo6786]

i use midphase.com they have a 99.9% up time. in my 6 years with em my site has never been down

 

[Skyler]

This too will pass. Just a shame there are still providers out there with these type of issues.

I am one of the lucky ones however. My order has been received and thank you for all the great juices.

 

[UberDuper]

Geoff, if you're hurting to get those emails sent I can set you up with an account on one of my mail servers for outbound mail. You don't have any DKIM or SPF setup for your domain (which you should consider setting up when you're settled into your new hosting) so there'd be no issues sending your email out through another host.

UD.

 

[ladybug]

Darn! I was getting ready to order from T.V.,does this mean I should wait a few days? I love the hot cinnamon flavor,it is my fave.

 

[Kuya Dave]

nope you should be fine.
he is working now. and a busy guy.
you should be fine.
if your curious of making sure it gets thru you can always use the live chat.

 

[kalekona]

It's not the cache, it's the host. They're idiots. Have always been idiots and I was an idiot for placing my business in their hands.

Their servers are CONSTANTLY going down. All of their "support" is handled by e-mail, included urgent tech support. They're far to relaxed and incompetent and my business and my clients are far too important to be hosted by these twits.

I'll be switching to a more reliable host ASAP.

Hell, I've got 30+ outbound e-mails that won't even send because they can't fix a simple server issue. I've been unable to send e-mails for 3 days now and they JUST got back to me....no no no.

I'm backed up with orders which is bad enough, but being unable to answer client questions about order status, products, etc.....Can't stand for that crap.

As co-owner (not that I know or do anything) of an IPS I know what your going through and understand.
Sometimes issues come up that the provider has no control over but there is never an excuse for not getting back to your customer personally and ASAP, and then making sure you keep them in the loop about how you are solving their problem.

Hopefully the new provider will be better for you but if not please feel free to pm me and I can see if there is anything the hubby can do for you- After all you do so much for all of us that want you as stress free and healthy as possible.

 

[keveck]

It wasn't down for me, but now it is! And I was gonna place an order!

 

[Mr. Tasty Vapor]

Yeah, it's wavering. Up one moment, down the next. These clowns are costing my business. Time for a change y'all. I don't need these tards increasing my grief.

 

[CaptJay]

SO I should wait then to make an order?
Maybe you can brew a 'special TV liquid' full of curses just for them..lol

 

[Sublimation]

When running an e-commerce site, a reliable host is invaluable! Good to hear you're making a switch. You guys have had a LOT going on with the move, and now host issues. I'll bet you're ready to be back up and running at full steam again with no hiccups, but we'll all wait patiently and do anything we can to help!

I'd order by phone or US Mail if I had to. You're product is too good!