I posted this in their specific forum, but wanted to give a shout out in this forum as well.
I had an issue recently with an order that I was shipped. The details of it are not the important part. Let's just say it was human error. I submitted a ticket about the order and they responded promptly and took care of it. Mistakes happen no matter what size of the company, but how you handle the issue makes all the difference. Kudos to you AltSmoke for great customer service.
I had an issue recently with an order that I was shipped. The details of it are not the important part. Let's just say it was human error. I submitted a ticket about the order and they responded promptly and took care of it. Mistakes happen no matter what size of the company, but how you handle the issue makes all the difference. Kudos to you AltSmoke for great customer service.
