I'm still so stunned I can hardly think straight but I have to post this. A few weeks ago, Mark and I shared some PM's and I spoke with Steve on the telephone about an order I had received and that I was not too impressed with some of the product I had ordered (carts). Steve and I had a wonderful conversation and he told me, no worries ... I'll make it better for ya again! Let me send you something to make up for your disappointment.
Well ... I got home today from work and there was my package from V4L. OMG! It takes a lot to leave me flabbergasted but you did it, Steve. This man went so far beyond 'normal' customer service expectations!! I actually got kind of choked up.
All of us who are regular customers already know that Steve's generosity of spirit cannot be beat. For ANYONE who has been looking and thinking of buying from Vapor4Life ... you absolutely cannot go wrong!! I'm normally a fairly skeptical person but Steve and the V4L crew have wowed me every single time I have placed an order and this latest display of customer service has simply blown me away.
Not only does Steve supply great products, he backs everything he sells and every promise he makes to 'keep you smilin' by 1000%. I wish there was a better way than just words to express how grateful I am to have found this supplier, these products and this forum.
Steve ... you absolutely rock! Wish I could believe that there will come a day when we can meet face to face and I could shake your hand ... oh, to hell with that! Give you a great big HUG is more like it!!!!
Saying 'thanks!' seems so inadequate somehow. Maybe this will help some more ... woke up this morning to find my 2 pack a day husband sitting at his computer (he'd been up all night) with my silver xtra long manual in his hand vaping a 'fruity' flavor (that's all I had in the house at the time)! Yeah, it's true that he'd just about run out of smokes and didn't want to go out in the middle of the night in the wind and the rain but still ...I've been waiting for this moment . He's not about to dive into it completely just yet but ... we're winning! He actually liked it. Just wait until he tries something that actually tastes more like an analog! Didn't even mind (too much!!) the pink manual passthru I hooked his computer up with.
You've got a customer for life, Steve and soon ... hopefully two!!
Well ... I got home today from work and there was my package from V4L. OMG! It takes a lot to leave me flabbergasted but you did it, Steve. This man went so far beyond 'normal' customer service expectations!! I actually got kind of choked up.
All of us who are regular customers already know that Steve's generosity of spirit cannot be beat. For ANYONE who has been looking and thinking of buying from Vapor4Life ... you absolutely cannot go wrong!! I'm normally a fairly skeptical person but Steve and the V4L crew have wowed me every single time I have placed an order and this latest display of customer service has simply blown me away.
Not only does Steve supply great products, he backs everything he sells and every promise he makes to 'keep you smilin' by 1000%. I wish there was a better way than just words to express how grateful I am to have found this supplier, these products and this forum.
Steve ... you absolutely rock! Wish I could believe that there will come a day when we can meet face to face and I could shake your hand ... oh, to hell with that! Give you a great big HUG is more like it!!!!
Saying 'thanks!' seems so inadequate somehow. Maybe this will help some more ... woke up this morning to find my 2 pack a day husband sitting at his computer (he'd been up all night) with my silver xtra long manual in his hand vaping a 'fruity' flavor (that's all I had in the house at the time)! Yeah, it's true that he'd just about run out of smokes and didn't want to go out in the middle of the night in the wind and the rain but still ...I've been waiting for this moment . He's not about to dive into it completely just yet but ... we're winning! He actually liked it. Just wait until he tries something that actually tastes more like an analog! Didn't even mind (too much!!) the pink manual passthru I hooked his computer up with.
You've got a customer for life, Steve and soon ... hopefully two!!
