Ticket submitted for billing issue..

[VD93]

I just wanted to post here to be sure someone gets to this swiftly.. I can't access a sizeable chunk of the money in my bank because of this apparent system error.

Ticket is (BILLING-0000001186) - After trying to pay for the items in my cart, I received an error message. I tried to check out again and still got an error message. My bank account is now showing two "pending" transactions for the amount of $61.07.. I need this fixed asap, please.. I can't get to my money, AND my order didn't go through (or at least I didn't get an email that it did). Please respond quickly...

Thanks for your attention to this matter.

 

[JParadise]

I wonder if this is the same error message I just received when trying to order.

I tried to submit mine 3 times so I have to go check with bank to see if they are all pending too.

Fyi for COV I put in a ticket on this as well (BILLING-0000001188)

 

[VD93]

Did you end up having the same problem? I still show the two pending payments and cannot access $61.07 ($122.14, really) of my money, and still no order confirmation.. No response to my ticket yet, either. But it IS Sunday. Hopefully this will get sorted out in the morning. The last time I had an issue with a COV order, it was resolved quickly. I must admit, though, that something has gone wrong with the last 2 of 3 orders. hopefully I am just having poor luck, because I do like the variety offered at COV.

 

[JParadise]

Actually never got a chance today to check my bank. Also have not heard from them but yeah, it's Sunday. I work for an online retailer myself and if our cart or credit card system ever goes down it is 99% on a Sunday when nobody is around to fix it. Keeping the faith that it will get fixed tomorrow AM.

 

[VD93]

So...

Apparently, there is no order in the COV system from me. They say that since there isn't, there were no charges "sent out". Well my bank says that there were indeed two approved transactions which, since marked "pending", have not been collected on. Unfortunately, they cannot release the funds to me or cancel the transactions until the expiration date(assuming the COV system doesn't collect on them). That date is tomorrow, so I won't have access to my funds until close of business tomorrow(4 days total).

COV- You should really look deeper into what happened here. My bank assures me that both transactions were approved by them, yet your system kicked them back out for some reason, causing my funds to be unavailable for 4 days. I have responded via e-mail, so hopefully you will be looking closer into this issue.

 

[JthaBigVapor]

Look Guys...

I am sorry but I put in full hours during the week, I only work weekends when we are swamped.

I have already been in contact with you via CS Ticket, which I got today.

We will double check this matter, but no charges were sent out by us.

Your bank should have returned your money to you in one business day. They more than likely closed for the weekend by the time you placed this order and had this problem, which is why your money was not returned to you immedately. We did not send out a charge to your account, as nothing was processed by us. The charges were failed, so something might have been inputted wrong when the bill to address was filled out. It needs to 100% match the billing address on the card or the charge might get kicked back as you are describing.

So I will double check this problem and see what the deal is

 

[Bigbuyer]

Got to be really careful!

When you order, please be sure your billing info you provide and your billing info for the card you are using match.
If they don't exactly match, the transaction will not go through.

COV is not in control of this situation....it's the banks....yours and mine.
My bank rejects the transaction, your bank puts a hold on your money.
You will get your held money back. I have never had a situation where money was charged and no order made.

 

[VD93]

I'm still not sure what happened with this, but it is now resolved. I did triple check my address when I submitted the second order. I even made my bank verify that the address info was spelled correctly over the phone today. Everything seemed to be correct. I went ahead and had them change the address on my bank account to my girlfriend's house, and tried one more time to place the order... It went through today. Hopefully that was actually the problem and I won't have to deal with this again.

 

[Bishopheals]

Its the bank system buddy when a merchant cancels a sale the bank needs a few business days to clear it up on the purchasers end. The purchasers bank will always say the funds are on hold because of the charge and they have to give time to merchant to process it. Its like pumping gas they charge 1 dollar on card then a few days you get what was charged.

The merchant that is accepting the funds will need to accept the transaction. If they accept it you will see funds out of your account and you think they have it. in reality they don't the bank puts it on hold till the merchant processes it to bank. If they don't process and reject it then your bank will see it and post back your money usually in 3-5 business days.

Banks like to wait 3-5 business days sometimes 7 business days.