hi AzPlumber,
thanks for the feedback it is very important to Pam and I. sounds like you came in either during, or just after a huge rush. we are doing hundreds of customers out of our lounge so we are terribley extremely busy. Trust me, if you called Pam or I and said you were making the trip to check out our place we would have made sure we were around top help out.
The thing about hardware? yes we do run out of stuff, it would cost millions of dollars to fully stock everything all of the time, and we are not that large of a company.I know our competition in Phoenix well and they are unable to stock all parts all of the time too. money is not all of it, stocking the best of the best industries is not easy as companies like Joye manufacturing, you put in an order for 3000 atomizers and get 500 with an apology and excuses. Now juice? that is who we are. We don't run out of juice, no matter how busy anymore. We specialize in juice and we feel we are the finest in the world. But hardware? as I said, it would cost a small fortune to stock tons of everything and personally there will not be a walk-in store anywhere that can stock that much, all of the time, even if they had the money they would only be able to fully carry knock-off products that are cheap and junk in my opinion.
Sorry you had the experience of not having the hardware you wanted, and the burnt taste on the juices you tried? I never had anyone in the lounge complain of that, not to say that is what you experienced, but hey everyone has new atties, or dying atties that are not always perfect and we have alot of customers trying our juices all day long. I wish you asked the name of the employee who helped you, that would help us in return.
In the end we are truly a family owned company, and we always ask folks going out of their way to come visit to please let us know they are coming so we can truly make it an enjoyable experience. Check Norry's posts right here in our sub-forum, she travels everywhere but always comes back to us to visit and she always calls in advance for extra special care. Not that Iu feel that is needed by anymeans, but it sure helps to get an extra special welcome from Pam and I.
I have been in other vape stores, they are truly nowhere near as comfortable as our lounge. There are pics here on our forum for anyone who wants to see, the tv's? we have 5 large ones. the couches are very comfy and we have pinball machines, poker table and a well stock beer fridge for visitors. free sodas, free munchies on every table and a well versed staff. They know our product, not all of them know every product as I do, and you will never be able to walk into a vape store anywhere and ask them to know differentials on other products out there. Unless you are deep in this industry, they are, in the end, sales staff who never vaped before and only truly know our product.
So I would say, please, you want to come down again, feel free to call myself or Pamela in advance, you will have the best of the best for a fine vape experience
David