Well, I have to say I'm disappointed with Onestopeshoppe, and I really really didn't want to be. I ordered 6 bottles of juice (pay for 5, get 1 free), and received 6 bottles, but only 4 of the ones I ordered. The last 2 were both the same and a flavour I've never even heard of.
Personally, I don't care if the guy is rude or has no CSR skills. I'm ordering online, and all I want is my order to be accurate and shipped in a timely manner. It was shipped the day after I ordered, so no problem there, and mistakes can happen. But I emailed him to ask about what can be done, and got no response. Then I come here and see a post from Nov. 5 that is very similar to my issue, with several emails and calls, with no response, then finally a resolution.
ECF won't allow me to quote the post for some reason, its in the negative supplier review section. I'm hoping this Kevin guy reads this forum, because he's risking losing some very good customers. I was sampling some tobacco flavours based on Mindfield's positive reviews, and I really liked 2 of the 4 I chose (I chose 6 but received only 4 of them). Jugheads stopped supplying Dekang juices, so I've been looking for a good supplier, and the quality, even of supposedly the same Dekang stuff varies alot from one vendor to the next. Well the quality of the Onestopeshoppe Dekang juices is fantastic, so I don't even mind paying the higher prices.
What I do mind, is paying for things I didn't order and not being able to get a hold of the company to sort it out. I would have gladly ordered 5 or 6 30ml bottles every month from this vendor, and would still like to because the juice is very good. But I guess my search will have to continue. Someone really needs to talk to this guy.