total refund on nine attys and battys!!!

[oldbroad]

I can't believe this!! I ordered 9 attys and 9 battys on Feb. 12 ( stockin up in case the " powere that be" take over,lol. I didn"t break them out till a couple of days ago, when I noticed that the 510 attys were horrible. I contacted Vickie at Cignot, she called me a couple hours later, we talked for a long time about all kinds of things, including the problem with the attys...she said, as I posted elsewhere, that usually about 1 in a 1,000 are bad, etc., etc. Then I tested the battys and so far 4 out of the nine go dead after only between 45 mins. or an hour, even tho the LED doesn't blink rapidly.
By this time, the warranty was up. I sent her an e-mail anyway a couple of hours ago asking what she could do to solve this problem. She emailed me back in LESS THAN AN HOUR...and I'll quote.....
No worries, we stand behind the product we sell.Send whatever you think is defective back and we will be happy to refund you for it. Thanks and have a great weekend!
????!!!!Are they not AMAZING?!I'm afraid I'll have to stick with them exclusively.
I was, anywaylol

 

[Blonadier76]

sounds like you found you a great person to work with!

 

[GoodDog]

I had a similar experience with them. They go way above just "good" customer service and could teach a few vendors a thing or two about how to keep customers coming back!

I'm glad they took care of your problem.

 

[Turk1sh]

ladies at cignot are great at customer service. Never had a problem with them...

 

[Dogsbody]

Then I tested the battys and so far 4 out of the nine go dead after only between 45 mins. or an hour, even tho the LED doesn't blink rapidly.:

Isn't that normal? I am not a big 510 user but my batts usually dont even last that long, I only have 2, one blinks when flat, the other doesn't. (I think it just fully discharges before it gets time to blink.)

 

[thelook]

I LOVE LOVE LOVE did I say LOVE the ladies at Cignot!!!!!!

 

[DirtyHarry]

I second (third? fourth?) the kudos for Cignot and their absolutely awesome customer service.
Let's face it - when selling Chinese product that dozens of other vendors also sell, the only way to stand out is with service, and they do it in spades. Nothing will get me to do referrals more quickly and confidently than good CS, and I've already placed 3 or 4 orders with them myself, not to mention referring 3 others to them who are also all happy with the service and product they got.

Re: batteries - the standard 510 batteries have a documented lifespan of 200 - 250 charge cycles. I have noticed that after a few weeks of use, their "good charge" span has dropped from 250 - 300 "puffs" to about 175 or so and held there for about 2 weeks. The LEDs still flash (although I often don't notice them; I usually discover a discharged battery when suddenly I go from vape to nothing between two hits) on all of mine.

Because of this, I've had to revise my "how long before 200 charge cycles reached" to about 90 days... which means I'll be buying more batteries. I'm also seriously considering the 10 battery charger Cignot is selling now.

In any event, it's STILL cheaper than analogs!!!

-Insp. 2211

 

[bobbysox10]

Someone told me that a Genuine Joye 510 kit is warrantied for 6 months by Joye Tech. I wonder if this is true. however the cignot ladies are great. they let me pick up my kit instead of waiting for it. I live like 30min away so it was quite nice.

 

[GoodDog]

You guys wanna hear some good gossip??? I heard from a reputable source that Cignot is going to start selling eGos next month!!!

 

[thelook]

You guys wanna hear some good gossip??? I heard from a reputable source that Cignot is going to start selling eGos next month!!!

Dang it!! wish I had known that!! Just bought 2 last night
I talked to Terrie the other day and she said they were going to start carrying the 510 mega attys and mega carts, but we did not talk about the Ego....

 

[Dudeman]

You guys wanna hear some good gossip??? I heard from a reputable source that Cignot is going to start selling eGos next month!!!

Dang it!! wish I had known that!! Just bought 2 last night
I talked to Terrie the other day and she said they were going to start carrying the 510 mega attys and mega carts, but we did not talk about the Ego....

You two get the best posts of the day award in my book! I'll be waiting. Do you know if they'll be selling spare eGO batteries as well or just the kits?

 

[CaptainChet]

Another fan of cignot! So far they are my first and only vendor and I have no complaints; except that they are out of stock on some items latey;510 atty for example.

Noticed today they now have the "Basic"juice in a large size; right after I ordered the small ones.. oh well

 

[rickyman]

I've never had any problems with items purchased from cignot, but it's good to know they will take good care of me if I do. cignot is the greatest... I love those girls!

 

[cliff5550]

The ladies at Cignot realize what many vendors do not...if you graciously take what might at first appear to be a loss (accept nine used attys as bad) you will receive endless praise, a continued fan following, an entire new following, and in the end be in better shape than you were before.

 

[bigjr]

Hi guys I haves had the same luck with Chelsea at Njoy ive bought about 4 atomizers and 5 battery's or more they have the one year warranty on them and i know ive gotten ove 15 atomizers and probably several battery's for the cost of shipping the bad ones back to them. She is always friendly about it and they do a good job getting them out to me in timely manner. My only wish is to find the holy grail of atomizers one that might make it past the warranty date

 

[dtm]

The ladies at CigNot are indeed fabulous! They how to treat their customers.

They made me a loyal customer from the start. I cannot extol their virtues enough. Great prices on the 510 kits.

 

[dtm]

Oh WOW! I just looked up that eGo e-cig and now I can't wait to get one! Definite buy from the ladies at CigNot... now how long must I wait? hmmmmmmmm

 

[oldbroad]

You guys wanna hear some good gossip??? I heard from a reputable source that Cignot is going to start selling eGos next month!!! [/QUO

YAFRIGGINHOOOO!!!!!!
I was think ing of getting an eGo or a Tornado, but didn't wanna go with a different vender( finally tired of having to charge the 510"s so often)

 

[VictorySpeedway]

Can you imagine how well U.S. auto companies would be doing if they maintained the same level of customer service as Cignot?

 

[MsSki]

They are awesome and i hope the gossip is true
Tara