The logic eludes me as to why they're not giving their batches a sniff test before bottling. I've mentioned as much before and considering it's an issue that they've been fighting for some time, it seems only reasonable that they shouldn't be letting affected product reach customers.
I understand better than most the sort of challenges that one faces in the production of WTA, but to have a defect and to allow it to reach customers when it is easily within one's control to stop such a defect from reaching customers... that bothers me and it needs to bother them enough to put measures in place to assure that defective product is quarantined and only properly made product reaches customers.
As a strong supporter of Aroma both out front and behind the scenes, I'm not intending to kick the competition. From a perspective of someone familiar with quality control in a laboratory environment, I would hope that this will be taken as good advice... even if a bit stern. My intention isn't to ruffle feathers, but rather to state what I feel is obvious and to encourage preventative measures that I also feel should be obvious.
When it comes to WTA, I've got a bit of a soapbox, and from time to time, I feel compelled to stand on it.
While I always promote Aroma's products, especially their unflavored WTA, I've never said to anyone, "Don't try those guys, their stuff is bad". That would be an unjustifiable cheap-shot. The longer this issue persists, the more folks including myself are likely to add a disclaimer about the defect rate ("Yea, it's OK, unless...") when discussing this product.
If I ever catch Jerry letting a known problem out the door either intentionally or through inattention, I'll slice him into Radio-Kabobs.
not a lot you can do but to learn from it.
