Trouble With Health Cabin Order

[joeperson]

I've had a good experience with Health Cabin, first online order I'd placed for eCigs, and on their end, it was shipped promptly. Unfortunately, as with all my eastern orders, it's all very much up in the air once it's sent from the supplier.
I've had wait times varying from a few business days to over a month (!), and I'm pretty sure it's customs bottlenecking the works.

 

[valour]

According to the tracking on EMS, the package has made it as far as Washington, DC on or around 2/22. It just hasn't made it to my office. I may have incorrectly made the assumption that a month was ample shipping time. And yes, I paid for airmail thinking that would speed things up. Nothing but USA suppliers for me here on out.

since u manage to track ur package making its landing at washington dc already.. then its not Healthcabin fault or problem anymore. Its the DC custom holding ur package.
So wat u can do.. give ur post office a call n find out why arent ur package deliver to u yet.if custom tell u ur package cant be release then ask ur custom if they can send the package back to the sender and email healthcabin about it n they be glad to refund u everything or will try to resend it to u again with another tracking number.

 

[Redhotchewy]

if its in D.C it should be coming your way soon. last time i ordered from China it went to New York and came to me the next day.

 

[Dharmabumz]

My order from Health Cabin has finally arrived, albeit a month and a half later. The culprits? Not Health Cabin; they've been good to deal with and have provided me with useful tracking information. Next time around I'm going to be more conscious of their calendar and avoid heavy traffic times; indicate signature release on the order form so my package has a better chance of making it to my office building.

It's just one of those U.S. Post Office things that we've all been through. This is one of my main reasons for dreading the holidays.

 

[Dharmabumz]

Crazy as it may sound, the NY post office is probably run much more efficiently than their DC counterpart.

 

[Elendil]

moving to the health cabin forum

 

[newsunshine]

My order from Health Cabin has finally arrived, albeit a month and a half later. The culprits? Not Health Cabin; they've been good to deal with and have provided me with useful tracking information. Next time around I'm going to be more conscious of their calendar and avoid heavy traffic times; indicate signature release on the order form so my package has a better chance of making it to my office building.

It's just one of those U.S. Post Office things that we've all been through. This is one of my main reasons for dreading the holidays.

Thank you for your understanding. normally china airmail works very well from Feb to Sep. but china airmail gets very slow and unstable since Nov and will be back to normal until Feb. so we recommend all customers in the USA EMS from Nov to Jan.

 

[newsunshine]

moving to the health cabin forum

Thanks.

 

[stupidsnoopy]

Thank you for your understanding. normally china airmail works very well from Feb to Sep. but china airmail gets very slow and unstable since Nov and will be back to normal until Feb. so we recommend all customers in the USA EMS from Nov to Jan.

precisely... i totally agree with amy.. because i just got my order after 9days via normal china mail.. don't bother upgrading shipping to this or that.

PS: HC rocks.

 

[Marzipan]

Does anybody have any idea why liquids take so long to arrive from China nowdays?


The delivery time by China airmail used to take 3 weeks to Hungary.
I orderd more than 3 weeks ago and there is still no sign about my order. The international tracking only says: departure from outward office of exchange on 22.03.2011.
One of my friend ordered almost 60 days ago, and he hasn’t got his order yet.
Does anybody have the same experience?
What do you think I should expect?

 

[newsunshine]

Does anybody have any idea why liquids take so long to arrive from China nowdays?


The delivery time by China airmail used to take 3 weeks to Hungary.
I orderd more than 3 weeks ago and there is still no sign about my order. The international tracking only says: departure from outward office of exchange on 22.03.2011.
One of my friend ordered almost 60 days ago, and he hasn’t got his order yet.
Does anybody have the same experience?
What do you think I should expect?

i am very sorry for the shipping problem with your and your friend orders via china airmail. it is not so good sometimes.

when it says: departure from outward office of exchange on 22.03.2011, it means it has left the post office. it may leave china and is on the way to your country.

could you check it on your local post office site? when it reaches there, you can track it there too.

also please let us know your friend's order number, we will resend it asap.

thanks

 

[Marzipan]

i am very sorry for the shipping problem with your and your friend orders via china airmail. it is not so good sometimes.

when it says: departure from outward office of exchange on 22.03.2011, it means it has left the post office. it may leave china and is on the way to your country.

could you check it on your local post office site? when it reaches there, you can track it there too.

also please let us know your friend's order number, we will resend it asap.

thanks

Dear Amy,

Thanks for your reply.
You have already resent my friend’s missing order I wrote about, thanks for that. The order number was 28543 so you can check it.

I mentioned his case in this forum because I wanted to indicate that there is something strange has been happening compared to the previous orders. In one of your comment you say that normally china airmail works very well from Feb to Sep.
So in the worst season, in January and also in February my orders needed 5 days to get to Hungary from the date of departure from outward office of exchane, and 24 days all together from the date of orders to get to the local post office.


I had no idea before about Hungarian tracking possibility so I’ve checked it.
Here it is:
Nyomkövetés

It says nothing about my order that I placed on 15.03.2011 and did departure from outward office of exchange on 22.03.2011. You can check it. The order number is 30514.

And here are my friend’s orders details:

21.02.2011 28543 (reshipped)
05.03.2011 29558 (arrived at Hungary on 06.04.2011.)
08.03.2011 29837 (no sign)
30.03.2011 32019 (no sign yet)

And to top it all liquids have been out of stock in ecigshops in Hungary for weeks.

We both love your liquids and don’t want to lose HC as a supplier. Your products are super, your liquids are delicious, doesn’t use up the atomizer coil, you have great prices and excellent customer service.

Do you have any idea about the cause of the delay?

 

[newsunshine]

Dear Amy,

Thanks for your reply.
You have already resent my friend’s missing order I wrote about, thanks for that. The order number was 28543 so you can check it.

I mentioned his case in this forum because I wanted to indicate that there is something strange has been happening compared to the previous orders. In one of your comment you say that normally china airmail works very well from Feb to Sep.
So in the worst season, in January and also in February my orders needed 5 days to get to Hungary from the date of departure from outward office of exchane, and 24 days all together from the date of orders to get to the local post office.


I had no idea before about Hungarian tracking possibility so I’ve checked it.
Here it is:
Nyomkövetés

It says nothing about my order that I placed on 15.03.2011 and did departure from outward office of exchange on 22.03.2011. You can check it. The order number is 30514.

And here are my friend’s orders details:

21.02.2011 28543 (reshipped)
05.03.2011 29558 (arrived at Hungary on 06.04.2011.)
08.03.2011 29837 (no sign)
30.03.2011 32019 (no sign yet)

And to top it all liquids have been out of stock in ecigshops in Hungary for weeks.

We both love your liquids and don’t want to lose HC as a supplier. Your products are super, your liquids are delicious, doesn’t use up the atomizer coil, you have great prices and excellent customer service.

Do you have any idea about the cause of the delay?

Dear Marpizan, here goes the update of your friend's order #30514. it took a month to reach Hungary from china and is held by customs. normally it takes a few days to pass through customs. so we appreciate your patience.

Here goes the update online.

RR999679237CN 2011 held by Customs BUDAPEST HUNGARY 2011-04-06
RR999679237CN 2011 arrival at inward office of exchange BUDAPEST HUNGARY 2011-04-06
RR999679237CN 2011 departure from outward office of exchange HUNGARY 2011-03-01
RR999679237CN 2011 arrival at transit office of exchange HUNGARY 2011-02-28
RR999679237CN 2011 departure from transit office of exchange SHENZHEN HUNGARY 2011-02-26
RR999679237CN 2011 arrival at transit office of exchange SHENZHEN HUNGARY 2011-02-26
RR999679237CN 2011 posting HUNGARY 2011-02-25

thank you for the link of your local post office. i will look into and see whether you can track your order there.

 

[Marzipan]

Dear Marpizan, here goes the update of your friend's order #30514. it took a month to reach Hungary from china and is held by customs. normally it takes a few days to pass through customs. so we appreciate your patience.

Here goes the update online.

RR999679237CN 2011 held by Customs BUDAPEST HUNGARY 2011-04-06
RR999679237CN 2011 arrival at inward office of exchange BUDAPEST HUNGARY 2011-04-06
RR999679237CN 2011 departure from outward office of exchange HUNGARY 2011-03-01
RR999679237CN 2011 arrival at transit office of exchange HUNGARY 2011-02-28
RR999679237CN 2011 departure from transit office of exchange SHENZHEN HUNGARY 2011-02-26
RR999679237CN 2011 arrival at transit office of exchange SHENZHEN HUNGARY 2011-02-26
RR999679237CN 2011 posting HUNGARY 2011-02-25

thank you for the link of your local post office. i will look into and see whether you can track your order there.

Dear Amy,

Thank you for responding me and thanks for your patience.
As I can see, my friend’s missing order has arrived, and also my delayed order has just reached the country.
I am very sorry the trouble I caused.
Next time we will take into account the long delivery time.
All is well that ends well.

I wish you good health and success in your business and also in your private life.

I like HealthCabin.

Thanks again.
Marzipan

 

[newsunshine]

Dear Amy,

Thank you for responding me and thanks for your patience.
As I can see, my friend’s missing order has arrived, and also my delayed order has just reached the country.
I am very sorry the trouble I caused.
Next time we will take into account the long delivery time.
All is well that ends well.

I wish you good health and success in your business and also in your private life.

I like HealthCabin.

Thanks again.
Marzipan

I am so glad that both of them arrived there. hopefully you will get them soon.

btw, is it ecig legal there?

you did not know how china airmail could be so slow and unstable sometimes.

all of our team appreciate your greeting.

 

[Marzipan]

I am so glad that both of them arrived there. hopefully you will get them soon.

btw, is it ecig legal there?

you did not know how china airmail could be so slow and unstable sometimes.

all of our team appreciate your greeting.

No, I didn’t know about China airmail.

The good news is that my order placed on 30. March has arrived already – says the Hungarian tracking system.
What a difference.
Sometimes China airmail do their best.

There is no low about ecig here in Hungary. It seems to me that the Government doesn’t care about it, or I hope they don’t. And Hungarian customs don’t care about small parcels.
So we are vaping happily and hope it will last for ever.