Ukecigstore Customer Service

[Romelee]

Hi all,

Before you read this it is my experience only so you might not have this problem.

I ordered various items from: UK E-Cig Store Electronic Cigarettes and with them items was 1x30ml RY4 liquid, when it arrived the liquid had leaked (about 75% of it) over the rest of the goods which was not a problem as i just cleaned the other items but i was now left with a 30ml bottle of liquid with only about 25% left.

Here is where my problem started.....

I e-mailed them the same day explaining what happened.... five days later no reply
I e-mailed them again with the same explanation saying "Any news".... four days later no reply
I then phoned them and the person said "Sorry we did not read your e-mail" but how can i help..I explained what had happened and he said with hesitation i will send you out a 10ml bottle (i lost more than 10ml but could not be bothered to argue).

Five days later still nothing, e-mailed again still nothing.

I might phone again but something tells me it's not worth it.

Hope you don't get the same customer support if it happens to you.

One bitten Twice shy...never again.

Regards

Romelee

 

[bulletmonkey]

That sucks.
Im having problems with royal fail from all vendors....which started before the snowy conditions. A posty with a grudge I think

Others are having great service at ukecig http://ukvapers.org/Thread-ukecigstore-com

 

[Chrissie]

I agree that isn't good Romelee

Bulletmonkey, I've not heard any bad reviews about them on AAE-C Uk either. But their really is no excuse for a vendor not replying to emails

 

[Romelee]

Well at the end of the day it is their loss as no money will be coming from me anymore

Regards

Romelee

 

[Romelee]

Little update, received a e-mail saying:

Many apologies for not replying sooner but this email ended up in one of our spam folders.

We have sent out a new bottle of RY4 30ml 24mg.

Received liquid today, oh well it ended up ok in the end i suppose.

Regards

Romelee

 

[Chrissie]

Very glad to hear they eventually sorted it for you Romelee

Always find it a tad amazing how some emails end up in some vendors spam/junk folders

 

[Maka]

I once ordered some juice from them and it also leaked in the parcel.
Not much but it did leak.