Hi Guys. Maybe you can help. I tried contacting SI through their ticket system 7 days ago and again 5 days ago with no response so I'm quite lost now.
I recently purchased a starter kit and the mega charger does not seem to be working properly. The charger shows full battery life but both ecigs will not charge. If I play around with it, sometimes it will charge for 15-20 seconds now and then but then shuts down just like before. I followed the instructions (youtube video) to a T and still no full battery
. Is this something I'm doing wrong?
Also, I sent them multiple emails with no reply. I purchased from SI because of the ridiculous positive customer service feedback ...are they just really busy atm?
Thanks for the help fellow members! Cheers!
____
UPDATE: Apparently their listed email was wrong. Inquires should be sent to support@smokelessimage.com instead. Heather & Bob have looked in to my issue and handling just as I thought they would. A+A+A+ Customer service all the way!
I recently purchased a starter kit and the mega charger does not seem to be working properly. The charger shows full battery life but both ecigs will not charge. If I play around with it, sometimes it will charge for 15-20 seconds now and then but then shuts down just like before. I followed the instructions (youtube video) to a T and still no full battery
Also, I sent them multiple emails with no reply. I purchased from SI because of the ridiculous positive customer service feedback ...are they just really busy atm?
Thanks for the help fellow members! Cheers!
____
UPDATE: Apparently their listed email was wrong. Inquires should be sent to support@smokelessimage.com instead. Heather & Bob have looked in to my issue and handling just as I thought they would. A+A+A+ Customer service all the way!
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