V4L crew, I need some help

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Mabbo

Senior Member
ECF Veteran
May 16, 2010
220
51
Illinois
I tried calling the Cs number, and got VM.

I need to talk to someone about a package that shipped monday and I still have no recieved it, and USPS has no record of the tracking number I was given.

I live 2 miles from Northbrook post office which is were you ship from, I am getting concerned about my order, and I am leaving town soon I really need my supplies before i leave.

Thanks.

Can a rep PM me about this?

Mabbo
 

Mabbo

Senior Member
ECF Veteran
May 16, 2010
220
51
Illinois
OMG.

Mark you are AWSOME!!! thank you so much for taking care of me and the extra's you gave me.

Listen family, I know that we all get upset about shipping and other small items that pop up from time to time, but I just had the experience that confirms my loyalty to V4L.

My package and tracking nummber went poof!! No where to be found, I waited and waited and nothing. I asked for some help, and not only did Mark himself call me, but invited me over to the shop to pick up my order and to get a tour. I was suprised to find out that there shop is 2 minutes from my house (and no I will not be revealing where they are).

Not only did they have my order waiting for me, I also got a sample of the new USA juice and a pack of the new coolcarts sampler packs that actually have a larger air hole on the battery end for better air.

What else can I say, but I am still in awe of this experience, I even got to meet the package filling crew. (The blond was cute too) So again thank you MARK and crew!!!

It is customer service like this, that just makes you say wow!!

Now to sample all the goodies and post my thoughts :)

Mabbo (aka Scott)
 

bpaulette

Super Member
ECF Veteran
Verified Member
Jul 27, 2010
566
159
midwest
Their CS is indeed the best. I had some silly issues with my last order, emailed CS and CC'd Mark on it as an afterthought. He called me personally, not 5 minutes later, shipped out replacement items that day... and a very nice guy to boot! Great to deal with a company that really does take an active interest in taking good care of their customers.

BTW, been puffing on my new XL all day Mark - thanks for getting that out! This thing is freakin awesome. My manual shorty seems like such a wimp all of a sudden! :p
 

neonrust

Senior Member
ECF Veteran
Jul 31, 2010
174
13
Rock-Chester NY
My manual shorty seems like such a wimp all of a sudden! :p

True that!!! I need a case that will fit one or 2 of those and I'll be golden. One XL keeps me goin' all day long.

Still love my shorties and regulars though.:2cool:


***Back on topic*** V4L's CS is top notch numero uno!
 
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