Anyone order from here? The prices seem a bit too good to be true (authentic)?! Legit?
Anyone order from here? The prices seem a bit too good to be true (authentic)?! Legit?
The link to their return policy is right on the front page of their site (near the bottom). I understand your frustration, but please explain how not reading the return policy, and not checking/using the device for almost a week after receiving it is VapeNW's fault.Never, I repeat - NEVER! buy anything from VapeNW. Ordered an iStick 60w kit that took over 3 weeks to arrive (I'll give them the benefit of the doubt because it was shipped to Canada). Product arrived defective, didn't report the defect within 2 days which was impossible because I didn't use the thing until almost a week after it arrived. Contacted customer support and they showed me the return policy which covers just about nothing. Complete disregard and lack of respect for it's customers.
A company that does not stand by its products so save yourself the trouble and shop somewhere else. I recommend a local shop so you can hold them to the warranty in-person.
The link to their return policy is right on the front page of their site (near the bottom). I understand your frustration, but please explain how not reading the return policy, and not checking/using the device for a full week after receiving it is VapeNW's fault.![]()
I completely agree that 2 days is a very short time period, too short, but again, that is clearly spelled out in their return policy. Whenever I order from an online vendor that I'm not familiar with, I always look at their shipping and return policies in the event something should happen. Certainly I cannot be the only person that does this.Claiming warranty/returning the product would imply that the product was sold without defects and became defective at a later date. This is not the case. They sold me a defective atomizer tank that was evident on first use - in my opinion 2-days is a ridiculous time-frame (you're entitled to have your own opinion on that).