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Vaporl (dot) com Shipping

Discussion in 'Reviews of Suppliers - Negative' started by ricks, Aug 22, 2018.

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  1. ricks

    ricks Vaping Master Verified Member ECF Veteran

    Jan 11, 2011
    Moscow PA
    Supplier Negative Review

    Name of retailer:
    Vaporl.com​

    Date of your initial complaint to the supplier
    Aug 15, 2018​

    Method used when initiating complaint with retailer
    Email​

    Ticket number (if you were issued one)


    General nature of complaint
    Shipping​

    Briefly describe your problem or issue
    I ordered a 10 pack of Ceto Cartridges from Vaporl on July 24. I contacted them on August 10 asking about the shipping email. Later that day they gave me a 17tracking number and said to wait 2 days for it to work. The tracking# turns out to be a FedEx tracking#.

    On August 11 I got an email stating that they shipped.

    On August 15 they emailed me saying that they made an error and only shipped one cartridge and that they will ship the 10 pieces but asked if I wanted to order more. I said no, please just send my order. I received more emails asking to order more items. I told them to just send what I originally ordered and that I was not happy.

    On August 16 they sent another email asking me to place another order. Again, I said to just send what I originally ordered.

    The FedEx Tracking# shows it shipped on Aug 10, arrived in Carson, CA on the 20th and is currently on its way to me in Pennsylvania.

    How can they make an error telling me that they only shipped One cartridge on the 10th, discover the error on the 15th, try making me order more items a few times, and then give me another email saying they will ship the rest of the cartridges ASAP on the 16th??? All with the same tracking# with FedEx...​
     
  2. BrotherBob
    This message by BrotherBob has been removed from public view. Deleted by a moderator, Sep 8, 2018, Reason: Only suppliers may respond to threads in this forum..
    Aug 23, 2018
  3. ricks

    ricks Vaping Master Verified Member ECF Veteran

    Jan 11, 2011
    Moscow PA
    Still waiting on my order... No more orders from Vaporl for me.
     
    • Like Like x 1
  4. VincentV

    VincentV Forum Supplier ECF Veteran

    Jan 11, 2017
    Hey ricks,
    I'm sorry for all that inconvenient
    can yo show me the order number, I'll check for it

    all the best

    Vaporl
     
  5. ricks

    ricks Vaping Master Verified Member ECF Veteran

    Jan 11, 2011
    Moscow PA
    Too little too late... Slowest website ever. Messed up my order and took 2 months to finally receive my order. The WORST!!!
     
  6. VincentV

    VincentV Forum Supplier ECF Veteran

    Jan 11, 2017
    Sorry about all this, Risks
    standard shipping sometimes delayed and takes about 3 weeks. but we will have US-based warehouse next month and we can ship from US, it will be very fast then. :w00t::w00t::w00t:
     
  7. ricks

    ricks Vaping Master Verified Member ECF Veteran

    Jan 11, 2011
    Moscow PA
    I can understand 3 weeks but 2 months... Not acceptable. There are too many better websites out there that take better care for their customers. Some use faster shipping service too that is also free.
     
  8. VincentV

    VincentV Forum Supplier ECF Veteran

    Jan 11, 2017
    I'm so sorry about all that
    we'll do our best to ship the package asap, hope you can understand

    thank you for your support

    Vincent
     
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