Then maybe I don't want to be so quick to attach the batteries that are supposed to arrive tomorrow to my existing charger, in case that's the problem. I should wait until the new charger arrives, too...
(Re: blogs) That's a tough one. In theory I like it. In actuality... ecigs have such quality issues overall, and are disposable, and they sell internationally and through chain stores. I'm not sure what they'd do besides apologize and take complaints. It could destroy their business. They would have to have great great folks writing for it and walk a fine line.
I own an ozone sanitizing product made by Tersano, another emerging technology and company. They have maybe 3-4 employees, including the inventor/owner, Steve Hensperger. And they do their best customer service by
blog.
Since you didn't buy from the website (I guess), you don't have an order number but you have receipt information.
I bought from
Apollo Distributions, and they suggested I contact Shirley, which I had already done, as impatient as I am, especially when one of my addictions is at stake.
Give them the basics, say you need 2 batteries and a charger. You will send your parts back when the new ones arrive. Leave your ship address. That can be done email or voicemail. Ask for a confirmation reply. Thank them profusely (honey/vinegar
)
Good advice, although I really don't feel I should have to ship parts back at my own expense if they're defective, on top of the inconvenience. Most reputable companies will email you a prepaid shipping label that you can tape onto a package and drop off at any convenient location. I'll see what comes in the mail tomorrow and the rest of this week, and proceed accordingly.
Your China order, I understand you are supposed to pay to send them your bad parts plus pay them shipping so they'll send you the replacement parts. I hear they don't always enforce that, but sometimes they do. You're having such problems with Njoy, you didn't read the Ruyan return policy?
I was desperate. It was late at night, I was struggling with a newly-adopted cat and my really-not-amused dog, jonesing for a fix, and I cracked. Their unit was a fraction of what NJOY is. I thought, "I can throw away this piddly amount of money if it'll get me vaping again, quickly!" I wonder if these distributors realize how loyal their clientele really WANT to be? We're here because we're already hooked, but there's always a fallback if it gets to be too expensive or difficult. Plus, every one of us here is an evangelist. People see us and say, "What is that?" When you explain it, they're very intrigued, especially if they're smokers. Does NJOY want me to be able to tell these people to absolutely go to them, they're awesome, and they won't be sorry? Now it's MY credibility on the line. Help me help you, NJOY, because I for one do not want to see you go away!
~~Cheryl
