VERY unhappy with my NJOY

[jamie]

Thanks for the link, I hadn't seen an njoy Reseller site before. Most folks would expect them (the reseller) to ensure the replacement.

njoy used to send out prepaid envelopes. Apparently with expanded distribution and cost competition they've chucked it. At the same time lowered their prices considerably. The tradeoff?

I was desperate. It was late at night, I was struggling with a newly-adopted cat and my really-not-amused dog, jonesing for a fix, and I cracked.

Understandable.

I always flinch a little when dog households bring in cats, cuz cats are so... not dogs. I would gotten a pack. In fact I did, when my initial slate of atomizers all died on one day (not all from njoy). It wasn't a big deal. I got my fix. They tasted like crap. It was nothing like I'd remembered smoking to be. That's the ecig benefit nobody talks about on the news.

 

[Jim Davis]

Got two dead batteries right now, won't charge. Shirley hasn't replied to my email or voicemail since yesterday morning.

Got less than a week to return this piece of crap for a refund. Anybody know of a GOOD company with RESPONSIVE customer service?

~~Cheryl

Both Batteries went dead at the same time?? That's awfully unusual. Anyway, I received a battery with a bad switch when I received my NPRO. Customer service replaced it in 2 days. Get yourself a cheap back-up, in case something like this happens again.

Try 888-669-6569
Peter Meisenbach Extension 103

 

[mamu]

Anybody know of a GOOD company with RESPONSIVE customer service?

I've purchased e-cigs now from 4 different companies. The absolutely best customer service came from vaporcig.com. I bought a starter kit of the Vapor 1000 and the batteries didn't work right - had replacement kit in 3 days!

Comes with a lifetime warranty (yes - lifetime!) on the atomizers and 6 month warranty on the batteries.

 

[LuckyCharm]

Okay, I got two new batteries AND a new charger this morning, from Al Guastello, my distributor. Plugged the first new battery in to charge right away, and the red LED on the battery tip flashed, but the green indicator light didn't turn red. Fired off a quick email to Al to alert him, but left the battery on the charger for a good 6 hours anyway.

When I got home, I tried it. And it's working now! So I'm a happy customer for the moment. Will see if the second battery charges okay as well. Al suggested that maybe they came pre-charged, which seems unlikely, but just as a test I think I'll hook up one of the old batteries next, to see if the light turns red.

And, I did order a backup straight from Ruyan, so in the future, it won't be a crisis if something fails. And I plan to order a pink mini from Monroe (I can't even remember his company's name now! ) as soon as they're in stock. I mean, why not try out a few, for comparison purposes if nothing else?

One other question: I've seen posts discussing cleansing of the atomizer, but there's nothing in my manual about that. I've asked Al, but in the meantime, does anybody here have any bits of wisdom to share on that?

Thanks,

~~Cheryl

 

[Skad]

Had a battery and an atomizer go out on my Ncig within a week of buying it. It took me a few times of calling, but once I reached someone they put replacements in the mail to me immediately.

 

[gep]

Another satisfied Njoy customer. Priced kind of high but hey it's a one year warranty!

....because you have to send them back every 2-3 weeks for one thing or another at your expense. And they will return a functioning part at their whim.

Voice of experience here.

 

[Avid]

I received my Njoy NPRO with a faulty battery charger. Called Al who gave me the # and ext. for Shirley Brown at Njoy to call for a replacement.

Called Shirley Brown 4 times over 4 days. Left messages each time, no response.

Called Al back and told him of my plight - he told me he'd send the replacement charger. Got it 2 days later (big YAY for Al and his ultra fast shipping!).

About 1/2 hour after calling Al, I got a call from Shirley (coincidence? doubt it...) and told her that he was replacing the unit because my phone calls (messages) to her had been ignored for 4 days.

Apologies, yada yada, and she'll send me some stuff. TYVM.

3 days later I get another call from Shirley who didn't remember I'd already talked to her, and I said, "yes, remember you were going to send me..." before I could finish this statement "yeah, whatever I said I was going to send you I'll send you. okay, thanks".

I guess my stuff wasn't in the mail already.

*cough*

 

[LuckyCharm]

Don't deal with Shirley! She is like this older lady who still doesn't get the concept of email. She is unable to organize her contact base in any kind of orderly fashion, and forgets who she's called and who she hasn't. When she DOES call, her only message is "Call me back." No helpful info at all, so you're trapped in this insane phone tag cycle.... Bless her heart, I'm sure she means well, but try if at all possible to deal with Al or Chelsea (and I don't know how I managed to wind up emailing her, but I had a bad charger too -- I hope you can somehow get in contact with her, because she's sending me some stuff, too).

Somebody needs to give Shirley a class in customer service. She is the #1 reason I started this thread in the first place.

~~Cheryl

 

[Kendra]

I subsequently got ahold of vaporguys. Wish I had found these guys sooner!! $20 cheaper AND they met me at a shopping center and brought me my order as I am a over the road truck driver

VAPORGUYS RULE!!!!!!!!!!

I've only ordered passthroughs from vaporguys but they came within 2 days of ordering. I like them so much I WANT to find something to order from them, now.

 

[bizzyb0t]

I've only ordered passthroughs from vaporguys but they came within 2 days of ordering. I like them so much I WANT to find something to order from them, now.

Yup, Vaporguys are awesome

I ordered their Super-Mini (joye306a) and since then have ordered extra atomizers, and then a couple of extra batteries and with my last order they threw in some free JC Peach Cobbler. Also, durable parts!

Those guys rock and they reply insanely fast. They have great prices. Not to mention, their shipping is really fast as well-- each order has come within 2-3 days.

Here's another vote for VaporGuys.com!!

 

[brotha]

My fist e-cig was an njoy pen and it sucks big time.Never was consistent and one battery died after 4 days.I was ready to give up vaping then I found this fourm and I lurked around and read.Then I made my decision to get a kissbox classic based on the two people here with the most posts and the most experence with e-cigs IMO. All I can say is IMO the njoy is not even in the same class as the kissbox.My kissbox has worked flawlessly for well over 60 days.The only good thing that my experience with njoy has been is a greater appreciation for the quality that is Janty

 

[Avid]

(and I don't know how I managed to wind up emailing her, but I had a bad charger too -- I hope you can somehow get in contact with her, because she's sending me some stuff, too).

~~Cheryl

I wouldn't bet on it.

Hell, if she *does* actually come through and send me the stuff she promised, I'll come back and post it. The only reason she had even called me in the first place was because she was returning my call (which I had made a week earlier). And if she didn't remember she already spoke to me, I'm thinking it's a pretty safe bet that she didn't remember what she promised to send me... or where to send it out to, for that matter.

But I remain hopeful

 

[Khandurian]

When I had problems with my batteries, I first got a reply from Mark. Then I got bumped to chelsea. We passed 3 emails back and forth. I described the problems I was having, and she confirmed that I had bad batteries.

A week later, I got 2 brand new batteries. They do not send out express. 1st class mail is how they send out. Anyways, inside the package was a business card with details on how to send back the old units.

I do highly recommend as others suggested, you need to have spares.These parts will not last forever. Now as for having other units, or someone that will respond faster, I recommend VaporGuys. They even respond to emails on Friday and Saturday NIGHTS!

 

[LuckyCharm]

A week later, I got 2 brand new batteries. They do not send out express. 1st class mail is how they send out. Anyways, inside the package was a business card with details on how to send back the old units.

My distributor, Al (RefillMyNJOY.com), sent me 2 new batteries and a charger by priority mail. No mention of returning the bad stuff. And my NCIG is working fine now.

I recommend VaporGuys. They even respond to emails on Friday and Saturday NIGHTS!

This is more like it. I have decided to diversify, and will keep these guys in mind when I'm ready for my next PV. I wonder if they sell Janty. I recall seeing a post where a former NJOY user switched to a Janty and had nothing but praise for it.

~~Cheryl

 

[Jim Davis]

Make sure you get that spare!
Cleaning atomizers? I tried cleaning one, just to try. There was nothing wrong with it. I boiled some lemon juice in the microwave. Removed it, and dropped the atomizer in. After 15 min. I removed it, rinsed it in hot water, and used a hair dryer to dry it out. It was nice & shiny inside. It took a while to come back to life.

I've never had trouble with any atomizer yet. I don't drip, and I make sure the juice is dropped directly on the fiber. Cig is always lying in its side or battery up position.