Virgin Vapors: How is their customer service? Are they good about refunds?

[Airiak]

Hello!

Well, I attempted to charge this eGO-V V3 mega all night and it's still dead. I sent an email to Virgin Vapors yesterday about it and haven't received a response. How is their customer service usually? And will they give me the run around when it comes to a refund or replacement for this?

 

[Airiak]

Ugh. The Kona Coffee Milkshake went into my PT2 on my backup eGO 650mah (its been open, and steeping for about 24 hrs) and it tastes Burnt. Like a pot of coffee that has sat on the heating element way to long and has been scorched. Gonna throw this in the drawer for awhile and see what happens.

I also found another USB cable buried in my old PC parts box and hooked it up to the eGO-V V3 and still no go. It's the battery for sure.

 

[Angiebubs]

Virgin Vapors has been excellent with their customer service!! ( I have probably had 20+orders through them to date). They were having issues with their "contact us" button on their website, so if you don't hear back from them I would resend your message.

Kona Coffee Milkshake is one of my daily vapes. However, it needs a good 2 week steep for the sweetness to come through. Being organic and 100% VG it take longer for the flavors to develop. The longer this one steeps the more a natural sweetness comes through that is amazing!!

 

[Freedombadeaux]

They never respond until you've just about lost your vape! (no communication skills at all). Finally, after numerous attempts at getting their attention they did return my $32.00 for a defective product that was ordered on Jan.4th on Feb.24th.

 

[Baditude]

I've never had to deal with customer service before, but I've been buying juice from Annette for over a year. The Kona Velvet Milkshake is one of my staples. The flavors do need to steep a good 2 weeks for fullest flavor.