What EVERY supplier should know! What makes me choose which supplier to order from...

[texastumbleweed]

I have been surfing the supplier sites, desperately looking for one supplier who carries both the flavors i am in the mood for right now. Havent found it yet, but as I was looking at all the sites, I came to the realization that the REASON I keep going back to certain companies is SIMPLE-comfort level and personalized customer service and a "human element". For instance, FSUSA (Freedomsmokeusa) has a very personalized approach-their website tells you WHO they are, their Facebook has pics of the owners and employees, i know their names, they sign my invoices, they "communicate" openly with customers via ECF and Facebook and respond to emails. I feel COMFORTABLE with them. Matter of fact, EVEN if i found a place that had "slightly" better flavor ejuices, I would choose FSUSA over the other supplier, because of this. I guess it comes down to "trust".
I have noticed that many suppliers websites have NO information about "WHO WE ARE", or "WHERE WE ARE" or "HOW TO CONTACT US" (and im not talking about just a box within the website to send a message-im talkin about phone numbers, emails, physical addresses etc!)
I would also like to add BACKWOODS BREW to my list of TOP customer friendly suppliers.
Many suppliers really need to FOLLOW what these two companies are doing, to stay ahead of the game. Because this industry is growing, and if you don't, you will fall behind.
That being said, if my favorite suppliers would just have BOTH bananas foster and honeydew melon as ejuice flavors on the menu, you would really make my day!!!

 

[xg4bx]

Good points. I won't bother with any dealer who can't even tell me where they're located.

 

[Denrock316]

Good points. I won't bother with any dealer who can't even tell me where they're located.

+1 I agree totally and with the above post. I just placed my 3rd Order with FSUSA in only just over a month. A bunch of hardware (eGo! ) and a bunch more juice. I honestly don't think customer service gets any better than FSUSA's.

 

[desrtrat]

While the personal touch is definitely a plus, I'm more about price and efficiency (assuming they're not downright rude). I tend to go to places that have low prices and ship fast. Rocky Mountain Vapor and LightCig are my favorite "Go-To" suppliers. Rocky Mountain Vapor also has EXCELLENT customer service but it's the fast shipping (usually same day) that keeps me going back. As far as juice goes, well, I haven't found one yet that has great flavors, great customer service, ships fast, AND has low prices but I find TastyVapor works for me...it would be nice if they were a bit faster, but being able to get unique flavors and whatever I want exactly how I want it makes up for a lot.