What to expect when Canadian Customs Refuses your Shipment

[FisherPal]

Hi Jerreye

You might be fine as the company name 'Health Cabin' is pretty innocent. In retrospect, have to wonder if Beci uses his/her business name on the return address and, if so ... well ... I guess getting a package from an outfit called 'Best E-Cig' is kind of a dead giveaway. I know that lots of people have ordered from Beci with no problems. It's just the luck of the draw and this is a prime example of why I don't buy lottery tickets!
Good luck!

 

[woooozzaa]

A good idea to take whatever precautions you can. A friend and I went in together on an order of penstyle parts and cartridges from China and it did get confiscated. She got the letter from Health Canada today. Ordered from Best ecig - anyone know if, on the return address portion, they list themselves as Best ecig? First time we've ordered like that and was wondering ... kind of like a red flag if they do. Anyway, have to figure out a plan B now ...

Did you guys get the money back or did you loose it?

 

[FisherPal]

Am waiting for a reply from Beci on that. According to their website, if this type of thing happens, they say they will either re-ship or refund. Will keep you posted.

 

[TommyGunBC]

Fisher , what did the order consist of ? how many times have you ordered from china to the address that was used ?? I noticed after about 4 orders from china my shipments were stuck in customs alot longer up to 3 weeks . but still have not had a shipment refused entry just held up , planning on ordering more parts and juice but probably split the orders up and ship to a different place .

 

[TWiz]

Just to follow up - Healthcabin re-shipped (I even added a few more bottles on the order at no additional cost) and it sailed through customs with no problems.

My take is that unless they outright make it illegal, which will discourage foreign vendors from selling or shipping to Canada at all, or unless they start confiscating orders rather than simply returning them to the sender, then the only thing you really need to be worried about is giving your orders plenty of time to get here. It may take a few tries but they will get through.

PS Healthcabin rocks & Dr.Pepper is definitely an acquired taste..

 

[Psyko1]

Wife and I are from vancouver as well. Good day,eh

We ordered or equipment from Happy Vapor. Will say 2 things.

1) Jack rocks! He called us and talked to us for 40 minutes on his own bill to answer questions for us. He was courteous and friendly, the man is customer service to the nth degree.

2) No nic from him, which is fine. The flavors are good, and the equipment all works. {Granted we got it this morning} It all arrived when it was supposed to.

The nic juice we got from Vapes mart. Unflavored and ready to mix. I would highly recommend them as well.

Anyways both are Canadian suppliers, so it doesn't go through customs and you have no fear of losing your order.

 

[FisherPal]

A bit more background. I have ordered twice from Ruyan Direct and had no problems with either order coming. However Best Ecig had a much bigger variety of cartridge flavors and my friend wanted to order from them so figured ... what the heck. They also have a fine reputation in the forum. THIS order went through under her name and address. I think a couple of things went wrong and especially one. When she got her letter from Health Canada, it only had her name and our small town on the envelope. If that is how it came through to Customs, it might very well have caught their eye because the address was incomplete. Who knows for sure, though. Probably just got unlucky. Am still waiting to her from her with regards to Beci's reply as to what happens next. Her computer broke down right after she sent her last email!

I totally agree with you, Psyko1, about Jack from Happy Vapor. He is top notch. I had the pleasure of speaking with him because I was having no end of problems with the 510 I had ordered from Ruyan Direct. Nothing hardware wise - purely operator difficulties. He saw some of my posts here and PM'd me and we eventually talked on the phone. This is the kind of guy he is - will even try to help someone even if they didn't buy from him!

However, I really, really do not like my 510. Drives me nuts to always having to be dripping or topping off. No doubt it produces great vapor and ease of draw but ... I am not the kind of person who likes to 'fiddle around' with my ecig to that extent. So - if anyone is interested in a real good deal on an almost new 510 kit with a blue PCC, PM me! I'll be happy to work a deal.

My first order from Ruyan Direct was for a penstyle kit and parts. That had been my first ecig and I still can't find anything that suits me better. However, the atomizers leaked like a sieve so sent them back. Wayne was great about it too. No hesitation with crediting my account.

By and large, we have a mostly a supreme quality of people acting as suppliers whether from China, the States or Canada. Just a bloody shame all of us have to go through all the BS that the FDA and HC are putting us through ...

 

[Misty]

Fisherpal..sorry to hear about your order
but I also never ordered carts with any of my hardware just to make sure..

I got HC letter for just plain flavorings from US which were mislabeled nic..supplier's mistake but still no fun..!

 

[MysticPotato]

I don't think you can get in trouble for trying to ship something in that isn't actually "illegal." E-cigs aren't criminal, you can't get in trouble for being in possession of one. They'll just keep trying to stop us from shipping them in.

So does this mean, if I order to nic juice to a PO box in the states, and go down there and pick it up, will I be able to bring it back over the boarder without issues because I allready have it in my possesion? Or is that still considered importing it and I will get it seized?

 

[jimvinny]

So does this mean, if I order to nic juice to a PO box in the states, and go down there and pick it up, will I be able to bring it back over the boarder without issues because I allready have it in my possesion? Or is that still considered importing it and I will get it seized?

Well, I doubt they'll allow it, because you carrying it over the border is no different then someone else trying to ship it. Your best bet is to keep trying to have it shipped to you in Canada, while asking the shipper to remove any reference to "nicotine" "e-liquid" "e-cigarette" or anything like that.

 

[jerreye]

Well, I doubt they'll allow it, because you carrying it over the border is no different then someone else trying to ship it. Your best bet is to keep trying to have it shipped to you in Canada, while asking the shipper to remove any reference to "nicotine" "e-liquid" "e-cigarette" or anything like that.

Hey MysticPotato, I live in Abbotsford, BC, Canada, just on the border with Lynden, Wa and I was thinking of doing that just a couple weeks ago. However, I sorta came to my senses and ordered from it online instead (from HealthCabin.net in China). I wasn't about to lie to Canada Customs or risk wasting my time opening up a mailbox only to have it denied as I cross the border. They usually ask if you picked up any parcels when you cross back into Canada so I just thought it would be a futile waste of my time and money.

HealthCabin will reship or refund your order if it doesn't get through. The sales rep, Amy, from HC is quite friendly and tells me they ship to Canada all the time and that they have only had one issue with Canada customs, just recently in fact. They reshipped it and it just passed customs like a few days ago.

My personal shipment just hit Vancouver customs according to the courier tracking. Hope it makes it through!

I will definitely post what happens here on the forum.

Cheers!
Jeremy

 

[cmacmi]

Hi,

I ordered from Totally Wicked in the US. My package was rejected (it contained a starter kit plus a couple bottles of e-liquid). I just got my letter from HC today, the very same as the one referred to at the beginning of this thread. Please note: the inspections agent I spoke with today told me that in the very near future customs will no longer be returning packages to the sender. That could mean no refund for some people.

I hope Totally Wicked gives me a refund, and I'll be letting you guys know. From now on, I will order within Canada!

 

[CellWho]

Hi,

I ordered from Totally Wicked in the US. My package was rejected (it contained a starter kit plus a couple bottles of e-liquid). I just got my letter from HC today, the very same as the one referred to at the beginning of this thread. Please note: the inspections agent I spoke with today told me that in the very near future customs will no longer be returning packages to the sender. That could mean no refund for some people.

I hope Totally Wicked gives me a refund, and I'll be letting you guys know. From now on, I will order within Canada!

How long did it take for you to get your letter?

 

[Misty]

My HC letter took 4 months to receive and still no idea whether package will ever be returned..

 

[cmacmi]

Hi,

I placed my order August 9th, the package arrived at customs August 11th and I got my letter on the 25th.

 

[Overlord]

So does it appear that customs has Health Cabin on their hit list to reject?

Friend of mine from work ordered juice from there and i've got a bottle in with his order so i'm worried now

 

[Joe81]

So does it appear that customs has Health Cabin on their hit list to reject?

Friend of mine from work ordered juice from there and i've got a bottle in with his order so i'm worried now

i heard eastmall is good for china to can shipping, and they seem to have most of the same or more flavors...i think it was ppl in this thread who mentioned it...

 

[prateus]

Hey Guys I usually order from canada but just recently found this site in the US http://www.mist-stix.com/ and they are great cletus is great and his prices are amazing CHINESE prices in us. He has the bottles priced at 14.99 but when you put in the coupon code "ecf" they cost 9$ a bottle attys 7.50 with coupon but there J902 wicked e cig and atty but wont work with your 510s and 901s 801s ect. But cletus is top notch they didnt deliver to Canada until I just brought it up to him and he even changed the site for me and future canucks to order best part and I will qoute him "As soon as i have your payment your "scented oils" will be on there way". He makes no reference to e cigs the invoice reads scented oils and flavorings and the return adress says mist stik which to me sounds like it could be some aromatherapy mystic type store that would sell **** like scented oils. 5-10 days is order time 2.95$ for less than 3 bottles and 5.95 for over 3 Flat rate.

I just ordered so I am hoping it doesnt get caught but I have a good feeling about this. I have even conversed with several suppliers(I only order 24 all at once or 36 all at once never mixed. So I have smoken to a few suppliers that were willing to add no nic stickers to my 24mg.

I just say hey you don't have to worry about shipping times from china and the liquids are top notch from all the reviews I read. I will keep you posted on whether it goes through but I have ordered from some other us sites and never had problems and I have ordered through PMS from people and there is no problem.

Check it out and remember he respects us vaporers and offers forum members this discount to show his support for the communitty which is great. Jack from happy vaper is the same way I have met with Jack in person several times and he is a great guy, always showing me the newest flavours he has found ect. I've been thinking of selling liquid in canada 15.99 a bottle along with my 3V and 5V mods but I am in the process of perfecting my design and I do not want to start ill prepared then get 50 orders when I can only fill 10.

I have two hong kongian friends who are currently talking to there friends and they are going to see how cheap they can get it and the friends would mark the packages safely to get through. It's just like drug smuggling but without the penalties. I've mentioned this before I am a licenced Medical MJ user and I use several mail order sites to receive my marijuana. I have only had one packaged seized and I got a similar letter as you guys saying that a package I ordered contained a controlled substance and it basically said that if I was aware of the packaged contents please cease and dicist and that if I was unaware of this package that it was destroyed and handed over to the authoruities to be destroyed, No penalty on me. If it went to court It would be throw out as soon as I showed my documents giving me legal acess to a controlled substance.

Another avenue I am looking into is I am friends with a chemsit who works for pfzer so if worse comes to worst he will order liquid for me for research purposes.

Hopefully we can convince everyone that it is no more dangerous than bleach.

 

[ssrr]

thanks, that's good to know!

 

[csa]

My shipment from HealthCabin was refused by customs.

I was looking forward to trying my first ecig. Dont reallly want to order again from China, should have ordered from a Canadian Supplier in the first place.

I am interested in getting 510. I see that HappyVaper and Mystix look to be the two best choices. Have not seen too many people posting experiences with Mystix.
Should I just go ahead and order From Happy Vaper? and where should I get my nicotine from as Both dont seem to sell nicotine.

THere is so much information on this forum. going through it all is a daunting task.


any help?