Not that I care but I am bored so...
This is the second decade of the twenty-first century, posting forums are not novel, and any business that has a Facebook page - and was around during the Applebee's blow-up - should have a plan in place for dealing with these kinds of social media-centric problems. A public forum is a public forum, eyes are on how the business responds to problems, and when they try to cover up those problems or present a rosy aspect that is disassociated from reality, customers have a right to call them to task for it.
Certainly their page belongs to them - and their public stonewalling does, as well. Blu and Lorrilard do not provide any corporate contact information on their websites.
I'll give your last paragraph the only response it's worthy of: The sound of crickets.
I'll address that last comment first. Odd you say that after I pretty much directed the same mentality at you in my ETA after reading the post you put up while I was typing my comment. Okay, since you want to do this - I know you are but what am I.
Now, if we can both put that behind us, I'd like to be entertained. (Honestly, I would like to put it behind us)
I'm not familiar with the Applebee's situation but you just acknowledged what I said. The facebook page is theirs to administrate. All businesses would be doing themselves a favor to use that administrative ability. All they can do is apologize for the understandable mistake they made. Why let the people who can't understand that these things just happen to every company from time to time just flame them. In the process of eliminating the flaming, they are going to get a few inane ones too.
I saw those when I was looking for means to contact them. The 800 number goes to a generic support line with no way to get in touch with management. The 'contact us online' link goes to a web form. I made use of that, as well as the email addresses on that page. I got the reply I expected, which is to say none at all.
Perhaps I should have said there's no useful contact info there. I was responding to the suggestion: 'If you want to vent to someone who can help, call the corporate office directly.' As I pointed out, correctly, there is no way to call the corporate office directly.
It's abundantly clear that Lorillard doesn't want to hear from their customers, which is why I am no longer among their number.
There is a reason people call those 800 numbers customer no service. All corporations have ways to reach their offices directly, but only a foolish corporation would make it easy for just anyone to call and whine about the little things. This isn't just Blue and Lolliard.
And no, I won't do you the favor of proving it is possible. If this situation bothers you that much, work for the right to complain to someone who will listen.
after the discussion got wrestled offtopic, you mean.
I thought the topic was how you are handling your frustration. The only way this went off topic is if you actually just wanted others to bash Blu with you.
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