What's with PAX JUUL?

[Liazard]

As a customer, I'm a little dismayed that PAX juul's website is showing all the signs of a company going belly-up. They've been out of stock of their primary product for some time (unflavored Virginia tobacco pods), are not replying to customer support messages, have removed their support phone number from their web page, are no longer selling the juul device without pods (I think they're now unloading old leftover stock of the previous device version), and out of the blue they deleted the Autoship plan I've had for over a year for monthly pod shipments, blaming my credit card in the automated email (there is nothing wrong with the card). I've been using JUUL almost since they started and like this product. No reply to inquiry from either JUUL or their parent company, PAX. They're either making some really bad decisions or are about to crash. Does anyone know what's going on over there?

 

[vDubbaDub]

Introducing JUUL - Smoking Evolved

Are you talking about this website? I don't see anything wrong with it.

Maybe their Virginia blend is their most sought out and have trouble keeping up with demand? I'm not sure though

 

[djsvapour]

Maybe the Vape Gods are trying to tell you something and they lost your cell-phone number?

 

[sofarsogood]

Introducing JUUL - Smoking Evolved

Are you talking about this website? I don't see anything wrong with it.

Maybe their Virginia blend is their most sought out and have trouble keeping up with demand? I'm not sure though

I was in a shop for a while yesterday where several calls came in asking for the product. He didn't have it because he can't get it. His orders aren't being filled. That suggests the manufacturer can't keep up with demand.

I talked to another shop clerk who uses the Juul. He says they same thing. The company can't keep up with demand.

 

[Smoke_too_much]

Hi Liazard
Their site looks OK to me and they seem more than ready to sell me 10 of those 4 packs. My gosh those rascals are expensive at $4 a pop for 2.8 ml's. You sure you don't want to go with a different sort of set up, re-fillable maybe?

 

[BrotherBob]

As a customer, I'm a little dismayed that PAX JUUL's website is showing all the signs of a company going belly-up. They've been out of stock of their primary product for some time (unflavored Virginia Tobacco pods), are not replying to customer support messages, have removed their support phone number from their web page, are no longer selling the JUUL device without pods (I think they're now unloading old leftover stock of the previous device version), and out of the blue they deleted the Autoship plan I've had for over a year for monthly pod shipments, blaming my credit card in the automated email (there is nothing wrong with the card). I've been using JUUL almost since they started and like this product. No reply to inquiry from either JUUL or their parent company, PAX. They're either making some really bad decisions or are about to crash. Does anyone know what's going on over there?

Welcome and glad you joined. Hope you solve your mystery.

 

[Liazard]

I gave up on JUUL. Since December they've gotten more responsive and I can certainly sympathize if they got temporarily overwhelmed by demand, but the bad experiences with their shipping and website in December pushed me into looking for other options rather than remaining dependent on them. Cancelled the autoship (manually by email to CS since their app still doesn't work last I checked last week) and now I'm exploring other options, including iCare, MyMini, Von Erl. All are pretty good technically, none perfect, but all are much less expensive than JUUL, at least if you refill the pod-based systems. So overall I'm glad JUUL inadvertently pushed me away from their product.

 

[Smoke_too_much]

Yeh things often have a way of working out for the better.

 

[Ben85]

I gave up on JUUL. Since December they've gotten more responsive and I can certainly sympathize if they got temporarily overwhelmed by demand, but the bad experiences with their shipping and website in December pushed me into looking for other options rather than remaining dependent on them. Cancelled the autoship (manually by email to CS since their app still doesn't work last I checked last week) and now I'm exploring other options, including iCare, MyMini, Von Erl. All are pretty good technically, none perfect, but all are much less expensive than JUUL, at least if you refill the pod-based systems. So overall I'm glad JUUL inadvertently pushed me away from their product.

Be interested to know what one you pick up and your thoughts in comparison to the JUUL. I got hold of a My. today and have been using it exclusively this evening. It's been interesting.

 

[djsvapour]

Be interested to know what one you pick up and your thoughts in comparison to the JUUL. I got hold of a My. today and have been using it exclusively this evening. It's been interesting.

What is it @Ben85 ?

*edit* I found it. How is it?

 

[Ben85]

What is it @Ben85 ?

It's one of these http://shop.vonerl.com/en/e-cigarettes/closed-systems/509/my.

Haven't used anything even close to this in over 3 years.