where are my replacements parts JANTY

[Miss Diane]

i'm so mad either ned gets it in the neck or i take my aggression out on you guys

I'm sorry guys but i'm so sick and fed up of Janty Europe and i'm still waiting for my replacement parts and just thought i'd show you all the correspondence

eMails
I just got an email from another customer in the UK that her package arrived today while I shipped it on Octobre 6 (and I already shipped for the second time). I don't know what is happening but maybe we must wait for a few days more?

This is the address where I shipped your package to, can you check if it is correct?

Diane
I can ship the products again, but there is still the possibility that the package arrives with you. Unfortunately the parcel delivery services don't work the way they should.

From: diane l
To: dispatch@jantyshop.com
Sent: Thursday, October 23, 2008 10:11 AM


so where do we go from here

From: dispatch@jantyshop.com

Sent: Wednesday, October 22, 2008 12:26 PM

I really get frustrated from TNT. They say we sent it to the UK and from there we don't know anything. They just say to me that I have to fill in a form for investigation. These investigations can take up to 3 months!!! I became angry, but that doesn't help eather.

Is your address banned by your post and HDN? (sorry just joking).

To: dispatch@jantyshop.com

Sent: Tuesday, October 21, 2008 8:29 PM

Any luck with tnt today

From: dispatch@jantyshop.com

Sent: Monday, October 20, 2008 6:34 PM



Strange, I think I have to phone TNT tomorrow.

From: diane
To: dispatch@jantyshop.com
Sent: Monday, October 20, 2008 7:20 PM


I dont wish to sound ungrateful but this parcel still hasn't arrived

From: dispatch@jantyshop.com

Sent: Friday, October 10, 2008 3:44 PM

I don't understand it anymore, so to be sure I made a shipping by priority pack (instead of ordinary mail) to you today.

Also to be sure I enclosed:

3 black auto switches
3 black manual switches
2 black atomizers
2 black batteries
1 titanium auto switch
1 titanium manual switch
1 titanium atomizer
1 titanium battery

from diane

Sent: Thursday, October 09, 2008 6:12 PM




i still haven't received my replacements how were these sent, I now have a load more to return

From: dispatch@jantyshop.com

Sent: Wednesday, October 01, 2008 9:04 AM


I think we made a mistake. We noted on your order that the replacement parts were included, but I am afraid that we forgot to enclose them......:
i
really sorry for that. We will sent them over to you today.

From: diane

sent: Tuesday, September 30, 2008 4:07 PM


i still havent received the replacement parts did you manage to check if they went by normal post,

the original order 1179 of cartridges and liquid came by ordinary post

from: dispatch@jantyshop.com

Sent: Thursday, September 25, 2008 12:49 PM

As far as I know the replacements parts were sent seperately by normal post. Give me some time to check it (this evening).

from: diane

Sent: Tuesday, September 23, 2008 5:15 PM


our order arrived on Saturday, thank you

but there were no replacement parts in the package

from: dispatch@jantyshop.com

r 19, 2008 5:47 PM
Subject: received.


Hi Diane,

I just checked track and trace. They tried to deliver, but you were not at home.

Diane

To: dispatch@jantyshop.com
Sent: Friday, September 19, 2008 3:43 PM


I'm still waiting for this delivery which is strange as i normally receive it within a few days

i also sent back parts for exchange which i was hoping would be in with the new order

can you let me know when was actually dispatched


Original Message

despatch@jantyshop.com

Sent: Sunday, September 07, 2008 11:18 PM


Dear ,

We received your payment.

Today (Septembre 8) your order at JantyShop.com will be shipped to your delivery address by our Dutch Postal Service (TNT Post) as International Priority Pack. Please refer to these shipping delivery times in working days (not all the countries are mentioned ofcourse):


​

 

[Miss Diane]

sorry guys dont know what i've done but cant seem to correct it

 

[ApOsTle51]

Diane
I can ship the products again, but there is still the possibility that the package arrives with you

LOL what's that line all about ?
Are they suggesting you've recieved the parcel but still denying you've got it. How obsurd.

One for the Janty Q&A thread in the suppliers forum Diane.

 

[Kate]

Sorry to hear you've been having trouble Diane.

I was sent a package from Janty Europe on 6.10.08 and when it hadn't arrived by 20.10.08 I contacted Harry again. He sent another package but on 23.10 the original one arrived. It was indeed postmarked 6.10 so somehow it had been held up in the post, the envelope hadn't been tampered with or anything so I don't know why.

Janty packages have always arrived for me within a few days, this is the first time one was delayed.

 

[PeteMcArthur]

I've had one good and one bad experience of Janty delivery. The bad one was a TNT delivery that took two weeks and it was dumped in the back garden, in the open. At least it was on the one day it hadn't rained for 6 months.

The good delivery, a small packet came via the Post Office within three days. Considering the TNT one was worth £100+ I didn't consider throwing it in the garden the best delivery method..... It was supposed to be signed for, obviously it wasn't

 

[jarvis]

This is the best example as to why they should drop the silly warranty (on something they know will fail) and just sell the replacement parts at a price closer to what it's worth ( I bet they're not factory paying more than 1 to 6 dollars for any parts of the e-cig) $$$$$

 

[Alper]

This is the best example as to why they should drop the silly warranty (on something they know will fail) and just sell the replacement parts at a price closer to what it's worth ( I bet they're not factory paying more than 1 to 6 dollars for any parts of the e-cig) $$$$$

no way!

i got sent 3 batteries and 3 atomizers no questions asked!

they are worth nothing!

 

[lucisac]

And I got new atomizer and switch

 

[doggsie]

I emailed Harry Mon 27/10 re bad atomiser and have received a replacement this morning, this was shipped priority. Can only assume problems with post for other people....
PS I have received a 2 hole atomiser, sure i read a thread about this but cant find!!! anyone help please, thanx

 

[Kate]

In my case it was a problem with the post, not Janty. Harry sent me two lots of parts when I told him my package hadn't arrived. When it did arrive I emailed him to say I'd send one lot back but he said to keep them.

Have you got your stuff yet Diane?

I mentioned a two hole atomiser here Doggsie - http://www.e-cigarette-forum.com/fo...-reviews/909-kiss-boxes-wow-56.html#post51386
I'm really liking it now, even more than my four hole one but only with dripping, not cartridges. I think it drinks lots of juice and the carts can't keep the atomiser wet enough. Loads of vapour and easy draw though, nice.

 

[doggsie]

Hi Kate thanks for that.....look forward to trying it out.