I bought 2 computers from Dell. With the second one, I hadn't quite decided on my configuration but there was a special and no way to select it. Called to ask how I would do it. George had me give him my order and I could change it (I'd know for sure what I wanted in 2 days.) Called back in 2 days -- it had shipped. (That's when I realized that they're on commission or something.) Had to refuse delivery and reordered with George's supervisor. Explained that I couldn't pay for 2 computers at once so he had me pay through their financial company. Got billed. Explained. Then they charged me interest. Got refund for first computer. Paid for second and refused to pay interest. But the refund was about $50 short. They hadn't refunded the fee for having someone set it up. Was told I was over the limit for the amount I could get for a refund (WTF?) but they'd send me a Kodak digital camera. Didn't have one so I said okay. It didn't come. Called. It had been canceled for some unknown reason. Put it back in the system. Didn't come. Third time a charm. Except it wasn't Kodak, it was a grade Z digital camera that didn't even have a viewing screen that was worth about $2.98.
Moral of the story is forget about "Gold Support Warranty." Never
buy so much as a paper clip from Dell. One of the requirements for being hired there is that you must be a pathological liar.
ETA: The computer was fine. But when it died, I bought a Mac.