At E-CIG, we strive for full customer satisfaction! We will work to make things right. It is that simple!
The quality of E-CIG has passed rigorous quality control from our manufacturing. However, we understand perfectly that, as a new, revolutionary product, E-CIG is not perfect. There may be some problem, particularly for the electronic parts. However we have the confidence in the quality of our product and we will do our best to serve you by providing you the following Guarantee: ?
- 30 Days Replacement*:
If in case there is any defect for the electronic parts of the products within 30 days of your purchase after the normal use, we will replace the E-CIG electronic parts for you or fix the problem for you for FREE, including the shipping cost of the replaced part for FREE. You will do not have to order again to get the replaced part.
- One Year Extended Guarantee*:
If in case there is any defect for the electronic parts of the products within one year of your purchase after the normal use, we will replace the E-CIG electronic parts for you for FREE, provided you are ordering with at least the ordering value which is equivalent to 10 packs of the Cartridges or 5 bottles of the E-Liquid.
There is no other company which can clearly promises the Guarantee as ours for the electronic smoking products.
With the best prices and the best service of the world, we want our customers to be satisfied with every purchase of our products.
------------------------------------------------------------------------------------------------------------
* The Free Replacement Part will be shipped with China Post Parcel shipping method, or we will ship the Replacement Part with the another shipping method selected by your order for FREE.
* This guarantee is only for the electronic parts of E-CIG products, is not for the other consumed parts, such as the Batteries, Cartridges, E-Liquid etc.