I placed an order for a single bottle of Bavarian Cream about a week or so ago. I placed many orders that same day. Some have arrived, others have not. Yesterday this bottle arrives in my mailbox. I hadn't even had a second thought that it was late.
When I opened the package I learned two things. One, what true customer service is about; and two, that I had just found a vendor that will get plenty of repeat business from me. (Remember I just opened it, I haven't even tasted the juice yet)
The packaging just speaks class, and enclosed was a handwritten note that was sealed with wax. This wasn't just a generic "thank you for your order" note that comes with half of the orders. This was a full page letter to me thanking me for my patience (I hadn't thought about it being late, remember?) and telling me about his new location and all that he has put into it. He also included a second bottle to make up for the "delay." It was chocolate hazelnut mixed the exact same as I had requested the Bavarian cream. I would never have ordered it because I have not tried a single juice with chocolate that I have liked. I haven't put this one down yet! It is amazing!
He just earned a customer for good, and hopefully many referrals!!
When I opened the package I learned two things. One, what true customer service is about; and two, that I had just found a vendor that will get plenty of repeat business from me. (Remember I just opened it, I haven't even tasted the juice yet)
The packaging just speaks class, and enclosed was a handwritten note that was sealed with wax. This wasn't just a generic "thank you for your order" note that comes with half of the orders. This was a full page letter to me thanking me for my patience (I hadn't thought about it being late, remember?) and telling me about his new location and all that he has put into it. He also included a second bottle to make up for the "delay." It was chocolate hazelnut mixed the exact same as I had requested the Bavarian cream. I would never have ordered it because I have not tried a single juice with chocolate that I have liked. I haven't put this one down yet! It is amazing!
He just earned a customer for good, and hopefully many referrals!!