Here's my story. Bought a starter kit $211. Had it for less then 12 hours and the cartridge was empty. I was Never a heavy smoker. Took it back within the 3 days and they charged me a 20% restocking fee!! I let them ONLY because I think their e-cigs are JUNK and at least I was getting some of my money back. The guy told me 1 cartridge was equal to 2 packs of cigs-I smoked 2 packs in 3-4 days when I smoked. I even called their 800 number. The guy on the phone was rude and treated me like a kid and tried to make me feel like I did not know how to use an e-cig. I have been using them since Oct 1st and have not had a cigarette since, so I do know how they work. The guy on the phone-told me the sales people are not trained to sell the e-cigs(Can you believe it?!) Also, the little holes between the atamizer and battery-you need to take tape and cover them up. I could not believe what I was hearing. Oh, I was so ....... The box said it came with 2 cleaners and they were not in my box. So I questioned that. I was told you don't need them but if I want them I can get them when I place an order with them. One more thing-The guy on the phone- I swear is the same guy I spoke with when I (tried) to deal with Smoking Everywhere, Which is also a rip off. Later found out it is the same company, different name. So for you Newbies--DO NOT buy WHITE CLOUD-DO MORE RESEARCH BEFORE BUYING AND READ THE FORUMS.