"unhappy with our product" seems to firmly associate the refund to the actual product (which the customer described as the "pinnacle" of her vaping experience) and not the fact that one has "quit vaping" Since the customer in question already sent the items back, we are going to honor this clear misinterpretation of our policy, and indeed change said policy altogether, but that doesn't mean it wasn't a laughable abuse of the policy in the first place. Safety seals on the way! We take full responsibility for our oversight in this matter. Onward and upward!
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"unhappy with our product" seems to firmly associate the refund to the actual product (which the customer described as the "pinnacle" of her vaping experience) and not the fact that one has "quit vaping" Since the customer in question already sent the items back, we are going to honor this clear misinterpretation of our policy, and indeed change said policy altogether, but that doesn't mean it wasn't a laughable abuse of the policy in the first place. Safety seals on the way! We take full responsibility for our oversight in this matter. Onward and upward!
My opinion is that you remove that return policy, get your business open... Make a few bucks and then maybe down the road seal your bottles. People love your stuff so you're gonna do just fine. You are by no way the only vender who doesn't seal their juice.
I think she is a poor smuck who over spent and then had to make a spruce of some sort happy. A shame for her, a shame for the people who would have bought the product, and a shame for you getting a return.
Luckily the fix for you is easy and cheap. Specialty Bottle - Shrink Bands I suggest finding a heat gun instead of a hair dryer since a hair dryer will take longer.
Luckily the fix for you is easy and cheap. Specialty Bottle - Shrink Bands I suggest finding a heat gun instead of a hair dryer since a hair dryer will take longer.
And to anyone knocking a company based on its size alone...remember Monsanto and Halliburton are about as big as you can get, and that certainly isn't any inherent endorsement of their products or practices. I personally prefer to do business with a company that is run by a certifiable human being when possible. The buck stops here...exactly here. Quality matters to us, customer satisfaction and safety are paramount precisely because we are normal, everyday people with conscience and integrity. Grocery store shelves are filled with poison and garbage, all nicely packaged and "apparently" safe. My two cents.
I am furious about it!! elfish people suck! But I am glad I was able to figure out who it was before it gets *edited*.
I've always had a high opinion of the elvish. Especially those of Rivendale.
j/k...a pun on a typo.
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I don't even know what the return policy is because I assumed juice was consummable and therefore, unreturnable. Atty's and carts and a number of other products are the same way.
You might want to get a lawyer to help draft a return policy, requardless of what it is. I'd chalk this experience up to 'the school of hard knocks'.
* When I do request a refund and return a product, it usually has to be approved first and given a label to print out. EVERYONE knows that. No exceptions ever.
* I also don't think I need a reason. The store can ask, maybe I'll give one and maybe I won't.
* I also expect a time limit; within 7 days, 30 days, etc.
* I don't expect to return "consumable" products and definatley not if a safety seal has been broken UNLESS there was a manufacturing error - wrong product shipped, etc. Then I would expect the correct one shipped and not to have to bother with a return since it can't be restocked or resold. In these cases, a lot of times it comes down to 'he said, she said'.
* I think the majority of people are honest, almost to a fault. I would expect a company that does ship out a replacement to keep track of customers and if they do it again, to refuse service to that customer again.
* Companies do have a right to refuse serve to some customers (and ip address').
I do like the safety seal and I don't think it needs to be complicated. I thought there was plastic rings that could be heat shrunk with blow dryers. You could even use a simple label across the bottle cap - or put the bottle in a box with a seal on the ends.
I know there are several juice manufacturers that are making their product available for resale in B&M stores; either under their own brand or as generic to be rebranded. Either way, a safety seal is essential because there has been cases documented of B&M's diluting juices (Pluid was one). I think it's a good practice even if it increases the price.
Packaging is part of the branding. There's a juice company that offers the option of a glass bottle (additional charge) for orders over a certain size and that's kinda nice. Guys may think this is silly, but there's some high-end premium juices that I've gotten in some elaborate packaging; illustrations, thank-you notes, confettii, surprise samples, even some odd 'gaming' type cards that I have no idea what to do with (I should've asked my nephew) and that's in addition to the regular business cards (usually at least 2) and customer loyalty reward points.
The point is to make sure I remember the brand by sticking out of the crowd. I think it works when it's backed by a good product. There's 2 other nicotine juice suppliers, one I've done business with and one I haven't yet but they were on my list. Packaging was basic, websites basic, name was basic (nic-somethings) and for the life of me I can never remember their names. If I had a product, that's what I would want to avoid.
my
You might want to get a lawyer to help draft a return policy, requardless of what it is. I'd chalk this experience up to 'the school of hard knocks'.
* When I do request a refund and return a product, it usually has to be approved first and given a label to print out. EVERYONE knows that. No exceptions ever.
* I also don't think I need a reason. The store can ask, maybe I'll give one and maybe I won't.
* I also expect a time limit; within 7 days, 30 days, etc.
* I don't expect to return "consumable" products and definatley not if a safety seal has been broken UNLESS there was a manufacturing error - wrong product shipped, etc. Then I would expect the correct one shipped and not to have to bother with a return since it can't be restocked or resold. In these cases, a lot of times it comes down to 'he said, she said'.
* I think the majority of people are honest, almost to a fault. I would expect a company that does ship out a replacement to keep track of customers and if they do it again, to refuse service to that customer again.
* Companies do have a right to refuse serve to some customers (and ip address').
I do like the safety seal and I don't think it needs to be complicated. I thought there was plastic rings that could be heat shrunk with blow dryers. You could even use a simple label across the bottle cap - or put the bottle in a box with a seal on the ends.
I know there are several juice manufacturers that are making their product available for resale in B&M stores; either under their own brand or as generic to be rebranded. Either way, a safety seal is essential because there has been cases documented of B&M's diluting juices (Pluid was one). I think it's a good practice even if it increases the price.
Packaging is part of the branding. There's a juice company that offers the option of a glass bottle (additional charge) for orders over a certain size and that's kinda nice. Guys may think this is silly, but there's some high-end premium juices that I've gotten in some elaborate packaging; illustrations, thank-you notes, confettii, surprise samples, even some odd 'gaming' type cards that I have no idea what to do with (I should've asked my nephew) and that's in addition to the regular business cards (usually at least 2) and customer loyalty reward points.
The point is to make sure I remember the brand by sticking out of the crowd. I think it works when it's backed by a good product. There's 2 other nicotine juice suppliers, one I've done business with and one I haven't yet but they were on my list. Packaging was basic, websites basic, name was basic (nic-somethings) and for the life of me I can never remember their names. If I had a product, that's what I would want to avoid.
my
Hey jfresh, I really wasn't implying that ......I was saying that the "big boys" like Johnson Creek can afford to bottle the way they do, and also have the kind of refund policy they do. I was just saying if you aren't them, and a small new biz, then best not to try to have the things they have or run it the way they do, as it may make it unaffordable for a new smaller biz. Which I have nothing against, BTW.
Starting out---- its the mistakes and obstacles you learn the MOST from anyway, even if they aren't your most pleasureable experiences.
Wish you much success going forward, wasn't saying there is anything wrong with your biz.
Hey jfresh, I really wasn't implying that ......I was saying that the "big boys" like Johnson Creek can afford to bottle the way they do, and also have the kind of refund policy they do. I was just saying if you aren't them, and a small new biz, then best not to try to have the things they have or run it the way they do, as it may make it unaffordable for a new smaller biz. Which I have nothing against, BTW.
Starting out---- its the mistakes and obstacles you learn the MOST from anyway, even if they aren't your most pleasureable experiences.
Wish you much success going forward, wasn't saying there is anything wrong with your biz.
Thank you! And no doubt, this has been an informative learning experience. Not going to break the bank, but largely an unfortunate waste...I had hoped the ease with which the aforementioned customer could resell on this very thread, make others happy, etc, would have been a better solution for her...but not a big deal really, and in the end, input from other customers (our greatest informational resource thus far) has pointed us in the right direction to solve the problem.
Thank you! And no doubt, this has been an informative learning experience. Not going to break the bank, but largely an unfortunate waste...I had hoped the ease with which the aforementioned customer could resell on this very thread, make others happy, etc, would have been a better solution for her...but not a big deal really, and in the end, input from other customers (our greatest informational resource thus far) has pointed us in the right direction to solve the problem.
I agree. This customer could have easily resold her purchase and the end result would have been a win-win-win all the way around. There was obviously a limited amount of brain power at work on the customer's side. However, the fact your company chose to stand behind your product and extend customer service beyond expectations is what elevates your company's reputation 1,000x's over and builds brand loyalty and trust that is priceless, particularly for a new company.
FYI; I don't think there are that many people who have faith in large corporations anymore. I trust small mom and pop shop's much more these days. I think this "garage-mixing" fable is more of a fear mongering myth than reality. My experience is that small shops care about more than cashing their dividend check, and they work harder for it too.
jfresh,
This is a just little bump in your long and hopefully fruitful road ahead. You know what to do. This will be a 2 second memory in a short time.
And thanks for the best juice around.
Just saying...
This is a just little bump in your long and hopefully fruitful road ahead. You know what to do.
This will be a 2 second memory in a short time.And thanks for the best juice around.
Just saying...
jfresh,
This is a just little bump in your long and hopefully fruitful road ahead. You know what to do.
And thanks for the best juice around.
Just saying...
I think I may be more annoyed than he is.
Anything would have been nicer. Meanwhile she is selling all her other stuff on the classifieds.
Yes when I can keep everyone straight. Lol. I was giving a warning about her so I kind of had my eye peeled. I knew immediately who did it
I just want to go on record as saying that I have many friends in this thread and irrespective of how things pan out between them, I am neutral (when I can be).
See, I have lost friends in issues with vendors before and it was upsetting to me. Basically, because I questioned a certain vendor (actually a few vendors), that in turn ...... off fellow consumers of that vendor that were formerly friends of mine. I am not saying this is the same situation, but I know that not all things can ever be totally understood without both parties speaking on the matter--and sometimes it still won't tell the whole story. I just want it to be known that I consider JF a friend and that customer. That doesn't mean that I totally get what happened and why, but I know what it feels like to have either done something wrong, been misinterpreted for doing what I thought was legit, or a little bit of both.
See, I have lost friends in issues with vendors before and it was upsetting to me. Basically, because I questioned a certain vendor (actually a few vendors), that in turn ...... off fellow consumers of that vendor that were formerly friends of mine. I am not saying this is the same situation, but I know that not all things can ever be totally understood without both parties speaking on the matter--and sometimes it still won't tell the whole story. I just want it to be known that I consider JF a friend and that customer. That doesn't mean that I totally get what happened and why, but I know what it feels like to have either done something wrong, been misinterpreted for doing what I thought was legit, or a little bit of both.
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