Why can't I order an ego-c twist???

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mbern

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Jan 30, 2013
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Philippines
I'm new to this forum and to vaping in general. My friends have giant vv devices with pro looking set-ups and they got me started. I wanted a nice starter kit and lots of different e-juice and decided to order online. I chose a joyetech ego-C twist w/ vivi nova mini tanks. I tried ordering from almost 15 different sites last week and after multiple carts and check-outs I found out that most US based sites only accept US credit cards (or canada and guam). I finally found a couple of sites that had my items in stock and would charge philippine credit cards.

The first one cancelled my order without explanation. I got an email saying the status of my order changed. Status - refunded. The second site accepted my order, says paid and has been 'processing' for almost a week now. I wrote both these vendors and neither one has replied. Tried calling but the time difference makes that hard, left messages but got no replies. These sites were reviewed to have excellent customer service. Can anyone tell me what's going on?? Are the ego twists out of stock?? If so they should state that on the site. It can't be my card, I was charged already. I ordered e-juice from 2 other vendors and those have shipped already. I even wrote saying if it's out of stock i'll take any color if it makes shipping faster.

Can anyone help me? My shipping address is a US address though even if my billing is not. This is really frustrating, I want my e-cigarette already. I already have over 100ml of ejuice!! I would buy one locally but they don't have the ego twist here yet and everything else is either the crappy analog lookalikes, too technical, or crazy overpriced. Plus I already paid!
 

Mamacruz13

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Nov 29, 2012
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Conroe, Tx
Hmmm so you are in the US but have your credit card tired to your Philippine address? If that is the case, what about getting a Visa gift card and using that to order? You can register it at visa's website and use it for online purchases. That way the billing and shipping can be the US address.
 
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mbern

Full Member
Jan 30, 2013
10
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Philippines
No, I'm not in the US. I use a freight forwarder, we use their address and they send our packages to the philippines instead of using international shipping. My other orders have already gone through, I don't think it's a billing issue, I already got charged. Only my orders with the ego twists haven't shipped. Was anyone able to order and receive one in the past week? It's been out of stock on a bunch of sites. cov refunded my order and virgin vapor hasn't gotten back to me. A lot of people say they ship really fast and reply really fast too. But thanks, I should do that next time, that way I can order from any US site!
 

Caridwen

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Jan 15, 2011
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I would make contact with a supplier, explain your situation (different billing address from shipping address) before you order. This may raise red flags with suppliers.

I had someone using my card for an unrelated purchase and what alerted the store was that shipping was different than billing.
 

mbern

Full Member
Jan 30, 2013
10
0
Philippines
i think that's what happened with clouds of vapor. got the refund right away though. never had any problems before but i understand a lot of e-cigarette vendors are small businesses or independent proprietors and don't have the same system that, say, amazon does. i'm just upset i got charged before shipping and it's been a while too. they should have cancelled my order by now if that was the problem
 
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