For one they are my go to vendor for any and every thing. I got my epower there every juice i have tried has been from been from them i get my hardware from them see where i am going with this?? I love these guys i live on a super low fixed income & mv has the best deals & prices out there. Now lets talk about cs i have never had a problem with them when i first got my epower after a week or so the batts started acting up sent a ticket they sent a replacment at no charge to me and when this still did not fix my problem they bump up my reward points so i could pick up some better batts no problem, and not to long ago i called them on the phone evan though you could here the hustle & bustle in the background they took the time to answer my ??.. Now i find myself looking for a new apv cause my epower has about had it i read they are going to add some new vv i was going to go to another vender but now i will just wait and see love you guy keep up the good work.. P.s. My wife says hello.. Love peace & chicken grease...