Supplier Negative Review
Name of retailer:
ecigexpress.com
Date of your initial complaint to the supplier
Dec 19, 2016
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Billing
Briefly describe your problem or issue
Strange experience with this company. I placed a small order (~$25) using a credit card and got an email back a few days later (by then I had hoped the order had shipped) saying I needed to email copies of my driver's license and credit card to them for "verification" of my card. If I didn't do so within 3 days the order would not be processed. After several back-and-forth emails in which they insisted on needing this stuff, I gave up and canceled the order. Hate to jump to conclusions, but I've never heard of anything like this for any online purchase.
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