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ecigexpress (dot) com Billing

Discussion in 'Reviews of Suppliers - Negative' started by Liazard, Dec 19, 2016.

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  1. Liazard

    Liazard Senior Member Verified Member ECF Veteran

    Dec 13, 2016
    Supplier Negative Review

    Name of retailer:​

    Date of your initial complaint to the supplier
    Dec 19, 2016​

    Method used when initiating complaint with retailer

    Ticket number (if you were issued one)

    General nature of complaint

    Briefly describe your problem or issue
    Strange experience with this company. I placed a small order (~$25) using a credit card and got an email back a few days later (by then I had hoped the order had shipped) saying I needed to email copies of my driver's license and credit card to them for "verification" of my card. If I didn't do so within 3 days the order would not be processed. After several back-and-forth emails in which they insisted on needing this stuff, I gave up and canceled the order. Hate to jump to conclusions, but I've never heard of anything like this for any online purchase.​
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