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Fantastic Customer Service

Discussion in 'High Desert Vapes' started by cthulhufan, Aug 28, 2014.

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  1. cthulhufan

    cthulhufan Dreaming in R'lyeh ECF Veteran

    Supporting member
    Feb 6, 2013
    Saint Louis, MO, USA
    Dear HDV team,

    You guys are the best. I ordered some DIY supplies the other day. They came in and my 500 mL of PG was delivered as 500 mL of VG. I posted a ticket in your system and 15 minutes later I get a phone call from Jennifer telling me that you folks are going to correct the issue. Less than an hour after the call, I have a tracking number for the the shipment with the corrected goods.

    Just, A+++, this is how you run a business.

    I've always enjoyed doing business with you folks but this is the first issue I've had and you handled it like PROFESSIONALS.

    Good job, HDV team!
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