For people who got the SX Mini Warranty Exchange for paint

[DougFNJ]

I have the gray SX Mini that after a week the paint was coming off. The dealer I bought it from told me to contact Yihi.

I contact Yihi, and Sarah emailed me back asking for photos, a video of the paint peeling, my receipt and warranty card. I supplied her with everything she requested.

She sent me a reference number, told me to provide it to my dealer, and they would order an exchange device, when they get it, I bring mine in, and we are good to go.

I contact my dealer with all the info Sarah gave me, they give it to the distributor. The distributor gives the info to Yihi and nobody has any idea about an exchange it the number.

I send an email to Sarah, no reply. Sent another 3 days later, no reply. I see them active on Skype, send a message she answers asking how she can help me. I give her the full rundown....no reply.

I then try texting the phone number in their contact info section, someone replies, I give them details. They apologize, say they will look into it and they will get back to me tomorrow. 2 days later I text again to see if there are updates? I see it was read, but no reply.

I have read of positive experiences with fellow members getting their units with paint defects swapped out. Can I ask how you did it, because I am pretty disappointed with the lack of response after they tell me they will help me.

Thank you in advance for any assistance.

 

[mr.fabe]

I have the gray SX Mini that after a week the paint was coming off. The dealer I bought it from told me to contact Yihi.

I contact Yihi, and Sarah emailed me back asking for photos, a video of the paint peeling, my receipt and warranty card. I supplied her with everything she requested.

She sent me a reference number, told me to provide it to my dealer, and they would order an exchange device, when they get it, I bring mine in, and we are good to go.

I contact my dealer with all the info Sarah gave me, they give it to the distributor. The distributor gives the info to Yihi and nobody has any idea about an exchange it the number.

I send an email to Sarah, no reply. Sent another 3 days later, no reply. I see them active on Skype, send a message she answers asking how she can help me. I give her the full rundown....no reply.

I then try texting the phone number in their contact info section, someone replies, I give them details. They apologize, say they will look into it and they will get back to me tomorrow. 2 days later I text again to see if there are updates? I see it was read, but no reply.

I have read of positive experiences with fellow members getting their units with paint defects swapped out. Can I ask how you did it, because I am pretty disappointed with the lack of response after they tell me they will help me.

Thank you in advance for any assistance.

I just had my battles with Yihi on defective 510 pin issue. I feel your pain. I was about to escalate the issue more when the vendor where I had purchased the SX Mini took responsibility for the problem and shipped me a replacement unit. I would consider pushing the place you purchase to resolve your paint problem since its only a week old.

If that fails, you can try contacting

Cari@yihiecigar.com

I found this email address when I was getting nowhere with "Fancy" at Yihi. I think Cari is higher up the Yihi food chain.

Good luck!

 

[DougFNJ]

Thanks for the reply to the thread. I owned it a week when it looked like it went through a warzone. This whole back and forth has been going on for the last 2 weeks since. The dealer is looking to do this through the distributor. The good news I think is I got an email shortly after I posted this with Sarah CCing me her email to the dealer I bought it from. I'm hoping the dealer helps me out here at this point. I'll keep it updated in this thread.

It wouldn't bother me as much if this was a $50 mod, but $200, I would expect a better finish and better service. If this continues I will contact Cari.

 

[DougFNJ]

Just wanted to throw an update out there.

After Sarah from Yihi had sent me notification that they would do the warranty exchange, the distributor for the store I purchased it from was told that Yihi would not cover it under warranty after speaking with them.

I am very disappointed with this. I would not had been as annoyed had they not already sent me an email directly after emailing them the warranty card, receipt, and video they requested of the horrible paint finish, TELLING me they would exchange it. To me, this is not up to par with a product that considers itself as premium. They have since not returned any emails.

I had the Provari for a year and a half before this, and they answered emails promptly, the device worked and looked just as good a year and a half later as it had when I purchased it.

Buyer beware. Understand if you are looking to purchase the SX Mini, the paint will not hold up, and the company may not back it up.

As soon as Provari puts a device out there with higher watts, I'll run back to them.

 

[mr.fabe]

Just wanted to throw an update out there.

After Sarah from Yihi had sent me notification that they would do the warranty exchange, the distributor for the store I purchased it from was told that Yihi would not cover it under warranty after speaking with them.

I am very disappointed with this. I would not had been as annoyed had they not already sent me an email directly after emailing them the warranty card, receipt, and video they requested of the horrible paint finish, TELLING me they would exchange it. To me, this is not up to par with a product that considers itself as premium. They have since not returned any emails.

I had the Provari for a year and a half before this, and they answered emails promptly, the device worked and looked just as good a year and a half later as it had when I purchased it.

Buyer beware. Understand if you are looking to purchase the SX Mini, the paint will not hold up, and the company may not back it up.

As soon as Provari puts a device out there with higher watts, I'll run back to them.

Strange... others have received a replacement under warranty. Maybe a vendor issue.

SXmini M Class (TEMP CONTROL) | Page 277 | E-Cigarette Forum

SXmini M Class (TEMP CONTROL) | Page 185 | E-Cigarette Forum

sx mini m class paint wear problems | E-Cigarette Forum

 

[Yozhik]

Just wanted to throw an update out there.

After Sarah from Yihi had sent me notification that they would do the warranty exchange, the distributor for the store I purchased it from was told that Yihi would not cover it under warranty after speaking with them.

I am very disappointed with this. I would not had been as annoyed had they not already sent me an email directly after emailing them the warranty card, receipt, and video they requested of the horrible paint finish, TELLING me they would exchange it. To me, this is not up to par with a product that considers itself as premium. They have since not returned any emails.

I had the Provari for a year and a half before this, and they answered emails promptly, the device worked and looked just as good a year and a half later as it had when I purchased it.

Buyer beware. Understand if you are looking to purchase the SX Mini, the paint will not hold up, and the company may not back it up.

As soon as Provari puts a device out there with higher watts, I'll run back to them.

Did the distributer say why YiHi would't uphold the warranty? This sounds like it might have been a grey market sale, in which case the distributor or vendor was unauthorized to sell YiHi products and if so means any warranty claim is against the distributor or vendor.

Regardless, if the warranty is being denied, you should ask Yihi why. The distributor might not be giving you the full story.

 

[Todai]

My warranty story:

Email vendor hey my paint sucks.

Vendor replies send it back to us.

I send it back.

They send me a new one.

End of story.

I never contacted Yihi, the vendor took care of everything.

Use a reliable vendor who is authorized to handle Yihi warranty. Not every cheapo fly by night website or local B&M will handle this for you. Research before you buy.

I went with Ginger Vaper by the way. There are other good vendors out there as well, just ask the group here.

 

[nic_fix]

don't feel bad guys. try to claim warranty on a $8,000 bed lol. people love to sell us but hate to take it back. plus it looks bad on them and opens the door to more claims by others. they are wrong though. I should not have hit mine with the disc sander. how where they going to say 80% of the paint gone was normal. the new one seems to be fixed. mine at least. I strongly suggest you buy any vapor gear understanding there really is no warranty unfortunately. on the other hand if you buy at a b&m and make friends with them they will be a lot quicker to go to bat for you in many instances. my guy would just have eaten it and give me another. I bet he would not even bother call yihi as he is too busy making $170,000 a month at his business. not kidding about that or so he says.

 

[crxess]

Hmmm.... hate reading things like this. I just ordered my SX mini from Vaporbeast and have no idea of their dealer standing. I have had nothing but good experiences with prior purchases and the Price could not be beaten.

 

[DougFNJ]

Thanks for the replies. I had only thought to contact Yihi about this because I had read other members success with the warranty replacements due to the paint.
I did buy it from a B&M. The distributor told him apparently the paint issue was exclusive to black models, mine was grey and that's why they are not covering it.
The thing is, when I emailed Yihi the original receipt, serial #, and video of the scratches, this fully disclosed all evidence if this had been grey market and they told me it was covered having that info.
Since I have been trying to work with the store and distributor as instructed by Yihi, they are not sending replies to me at all and have been very slow to reply to the vendor.