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I think I am going to cry...

Discussion in 'New Members Forum' started by Maniacal, Jul 26, 2013.

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  1. Maniacal

    Maniacal Senior Member Verified Member ECF Veteran

    May 16, 2013
    Man. I can't win.

    It took me months, literally, to pull the trigger on a starter kit. After all the hours and hours of researching and frustration and stress etc, enough people lit the fire under my ... to get me to just order already. I was so happy and proud of myself. For a few hours anyway.

    Now for the best part of this post.

    I was going to post a copy of my order here to ask what things I could get to go with it or backup parts or whatever. Figured it'd be in my email box since the shop told me I'd receive an email shortly with my receipt. It wasn't there. I went to the stores site so that I could just log in and copy it from there ... well, it wouldn't let me log in. I thought I forgot the password but when I requested they send me another it said "the email address you've listed does not exist" or something along those lines. I was starting to get really irritated because I thought I'd have to do the whole thing over, and then it would be too late to go out in the mail today. I *wish* that was the problem. I decided to check my credit card balance, just in case they charged me by accident. Well guess what? That money is LONG GONE!! :evil:

    I tried to contact them, but there's NO phone number, just an email. I emailed them. I've waited a few hours now, nothing. I can see that they have hours posted that list they are open until 4pm M-F. That means that I have to wait through the entire weekend before I can get some answers. IF they decide to answer.

    I don't understand! I'm such a smart, careful consumer, always very cautious about who I'm doing business with. I have been told/directed to The Electronic Cigarette Super Store | by a few dozen people here. I figured they directed me there because they knew it was a decent seller, cheapest price, or both. I am DEVASTATED. :( I don't know what to do with myself. I feel like I've been robbed in the worst way, that was my ecig money! I'm unemployed so $75 isn't just a lot of money, it's IMPOSSIBLY hard to get.

    *Something* always happens. Is this a sign? :facepalm:
  2. ElConquistador

    ElConquistador Ultra Member ECF Veteran

    Mar 24, 2013
    Don't panic, could be a glitch! Hope it works out!
  3. candimccann

    candimccann Super Member Verified Member ECF Veteran

    Mar 15, 2012
    Lenexa, KS, US
    Take a deep breath.

    My guess is that you typed your email address incorrectly during your order. Also, please allow a vendor more than 4 hours to respond to your email.

    Try to be patient, allow them 24 hours to get back to you.

    It's too early to play the blame game on a vendor when it very well could have been a simple mistake on your part.
  4. jefsview

    jefsview Vaping Master ECF Veteran

    May 2, 2013
    Crete, Il
    Emails aren't instantaneous. Not even in this day and age.

    Have you gone back to see if you could log in again? Sometimes some vendors websites get really slow with heavy traffic and don't respond correctly. I usually just head back later when that happens.

    Try it again in a few minutes.
  5. Kellycat

    Kellycat Super Member Verified Member ECF Veteran

    Jul 3, 2013
    Cary, NC, USA
    Candi beat me to it, but my first guess was you miskeyed your email address as well. Wait twenty-four hours to make sure it's not just server overload keeping you out/keeping you from getting their emails, check your spam folder, the usual. If you haven't gotten anything over the weekend, call Monday and let them know you placed an order for XYZ under name/CC# whatever, and ask what the registered email for that purchase is. If it's correct, ask if they can resend your invoice to you as you didn't receive it, if it's incorrect, ask if they'll change it and resend the relevant information to you, as well as reset your password.
  6. Thrasher

    Thrasher ECF Guru Verified Member ECF Veteran

    Oct 28, 2012
    Madeira beach, Fla
    I have used myvaporstore several times throught the last year and was always treated well, you as a consumer can't blame yourself if something changed or happened on their end. and realistically if they did turn to the dark side then it was very very recently.

    you may check the supplier forums and see if/what others may be saying about the current situation. give it time as trying to laod the site now im getting errors, lag and half drawn pages on some refreshes, when i do get in it is very slow.. there is always external forces, server crashes, hackers, storms, that we out here may not be aware of.
    before panicking give them some time and see what happens Monday. for all we know the log in script could of went off half cocked.

    I understand the excitement of sharing something new. but anymore if i cant get into a well known trusted vendors site ATM i ignore it anymore.
  7. mirth

    mirth Senior Member Verified Member ECF Veteran

    Jul 8, 2013
    many people on this forum have used the site so I'm sure it will get worked out. I saw your post yesterday about what you should buy, I think your just overreacting. You have to understand that your trying to contact a business and need to give them time to get back in touch with you. Most business I work with have a 2 business day turn around time on correspondence so anything faster then that should be considered a win.

    You can only expect instant satisfaction from a B&M, but you pay for that through their markup.
  8. Cactus Breath

    Cactus Breath Ultra Member ECF Veteran

    Jul 6, 2013
    I don't think you have anything to worry about as far as the vendor goes - I've made a couple purchases from them which have gone fine. When I tried to make my first purchase (over July 4th weekend), their system was down and returned an error message when I tried to access my shopping cart to check out, so it seems that they do occasionally have server problems - as a result, I ended up buying from another vendor that time.

    Is there a chance that you entered your e-mail address wrong (typo)? They've sent out order confirmations and shipping notifications via e-mail every time I've ordered from them. One wrong/superimposed letter is all it would take to screw things up....

    III BIRDMAN III Senior Member Verified Member ECF Veteran

    May 23, 2013
    United States
    Usually with any site. Even if they are closed you get a (thanks for your order email)

    You must have typed your email a character off or something.
    Good news is that the email doesn't mean anything.
    Your order is still being possessed.
    Good luck to you.
  10. Teacup36

    Teacup36 Super Member ECF Veteran

    Jul 1, 2012
    Sounds like you put your email in wrong. I have used myvaporstore and everything was great.
    Maybe send an email stating exactly what you ordered ( if you remember) with the day and time and your actual name and address explaining you have a feeling you typed your email addy incorrectly and give them the correct one. More than likely your order is/ was packed for shipping. Take a deep breath Im sure the company is not going to swindle you. They have always done right by me and i have been vaping over a year now.
  11. Rickajho

    Rickajho ECF Guru Verified Member ECF Veteran

    Apr 23, 2011
    Boston MA
    Hmmm. They sez:

    Trouble logging in, adding coupon codes or viewing pages?
    Try the following :

    * Close your web browser completely
    * Reload the page using the F5 key of hitting the refresh button on the browser
    * Try loading the page using a different web browser (internet explorer, Mozilla Firefox)
    * Our page is best viewed using Mozilla Firefox
    * Clear cache, temporary internet files and cookies

    If that doesn't help you can also try creating an account with your "150% absolutely sure, I most definitely used the right e-mail address" address to create your account. If it's already in there the site shouldn't let you create another account with the same address. But if it does... time to start second guessing what hiccup happened when you entered the first e-mail address.
  12. patkin

    patkin Vaping Master ECF Veteran

    Nov 6, 2012
    Arizona USA
    They're not a "shifty" vendor. Hang in there. It will all be resolved.
  13. Spazmelda

    Spazmelda Vaping Master Verified Member ECF Veteran

    Aug 18, 2011
    Take a deep breath. I truly believe this will be fine.

    Did your husband order this for you? Maybe it used his email address?
  14. chellemmm

    chellemmm Chihuahua Queen ECF Veteran

    Mar 4, 2013
    Your email could be in your "spam" folder. My email puts things from businesses in that folder without any of my input.
  15. DancingHeretik

    DancingHeretik Dancing in the Chaos Verified Member ECF Veteran

    Supporting member
    Mar 20, 2011
    San Antonio, TX
    I agree that this is a reputable vendor and that surely things will work out ok. You can try to contact them on their site and also PM them here on ECF: MyVaporStore.

    I know it's frustrating. But, I'm sure they'll take good care of you.
  16. klynnn

    klynnn Vaping Master ECF Veteran

    Mar 20, 2012
    I have used that vendor quite a few times. I am sure it will get squared away. I have never had a problem with them.
  17. Thunderball

    Thunderball Vaping Master Verified Member ECF Veteran

    May 5, 2013
    Grayson, Georgia
    They have done me well, recently too. Be patient.
  18. peterforpats

    peterforpats Ultra Member Verified Member ECF Veteran

    just went onto the site and it is working fine. my recent order was sent no problem. sounds like something happened on your end. try all the tips above and if nothing else open a new account and e-mail them with your situation. i'm sure they will be happy to work with you to straighten everything out.
  19. cags

    cags Vaping Master Verified Member ECF Veteran

    Jan 27, 2011
    east TN
    and remember, be nice in your dealings with the vendor, you catch more flies with honey than with vinegar :)
  20. szot

    szot Ultra Member ECF Veteran

    Bottom line is..U are not out $75....U will most likely get this resolved Monday, BUT if not....U can dispute the Credit card charges through the bank holder of the card and not be charged anything...and have the $75 credited back to your card since U have not received any product..but again, try all the options provided to U first here especially since that vendor is well known here, then if no luck, then call the CCC company and file a dispute...most banks its simple and done right online..
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