Steve, I am hoping you are correct, however, we have been told the same thing in the past with no change. SI grew so fast from their superior customer service. Before the move to the new building it was like dealing with a family member. Since the move it appears customer service has been pushed to the rear as well as absolutely no change in inventory control. We count on SI to be able to provide us with our ecig needs when we deal with them as SI is the only place we can get replacements for our equipment we purchase. SI needs to keep that in mind and protect our interests by not allowing themselves to be in the situation of being out of stock in items that are needed regularly for weeks at a time. I would love to continue to deal with Si, but this time you guys are really putting me in a bind with being out of replacement heads for such a long time.