I've placed two orders with TW over the last ten days and have to say that I've been disappointed with them. I did the research and made my decisions carefully.
Order #1 -
A 510 starter kit, extra atomizers, blank carts, and juice.
My order arrived SUPER fast (ordered friday afternoon, had it Monday), so that was a major bonus in my book.
One battery was completely DOA. After an initial charge of ~10 hours, I plug it into the atty and *crickets* nothing... I plug it into three more attys hoping that I just have bum atomizers. Still nothing. Oh well, c'est la vie. I get in touch with TW and they ask me to send it back in.
The other battery, after its initial charge, works GREAT! I'm super happy about it, and go smoke-free for three days. The start of something great, right? On day four, the battery life declines... Now, after a full charge, I get about ten minutes of vaping before the battery is useless. YARGH!
Order # 2 -
So, I'm back on analogs, gutted about the experience, but I decide to order a 5-pack of a batteries (figure I'll need some spares anyway), some more juice (higher nic level), and a USB charger. I place my order, and hours later, there's a 20% off coupon for everything TW.
I jump on the the chat, ask if I can have the discount applied, given that my items haven't shipped yet. The chat operator says she can't do it, so I decide to cancel my order. I didn't think it was a huge accomodation to make, and their unwillingness to make it tells me to take the order somewhere else. I'm told to send an email to the ordering department address and do so.
A nice lady (witholding names) says my order's being packed, so it's too late to cancel, but after a talk with the manager, they'll refund the discount amount and send out the merch, as long as I send an e-mail to the manager.
I emailed the manager straight away, forwarding the previous conversations and asking for her to apply the discount. Five days have since passed, and I haven't received any response nor refund. Not even a simple acknowledgement.
I'm still geared up to make the switch from analogs to my PV, so I wait like a total nutter for my items to come in, thinking I'll charge the batteries two at a time - one with my wall charger and another with the usb charger, and I'll be back to vaping in no time.
I'm crushed AGAIN when I find that the juice and batteries are in the package, but not the USB charger. I've sent another email to the manager, and have received (shock of shocks) no response.
The whole thing seems atypical, given the raves about customer service and shipping I've read in this forum. I don't think I've been irritating or hostile at any point in the process, but it's been a big bag of disappointment so far.
I think I'll be combing the forum for other vendors to use in the future.
Order #1 -
A 510 starter kit, extra atomizers, blank carts, and juice.
My order arrived SUPER fast (ordered friday afternoon, had it Monday), so that was a major bonus in my book.
One battery was completely DOA. After an initial charge of ~10 hours, I plug it into the atty and *crickets* nothing... I plug it into three more attys hoping that I just have bum atomizers. Still nothing. Oh well, c'est la vie. I get in touch with TW and they ask me to send it back in.
The other battery, after its initial charge, works GREAT! I'm super happy about it, and go smoke-free for three days. The start of something great, right? On day four, the battery life declines... Now, after a full charge, I get about ten minutes of vaping before the battery is useless. YARGH!
Order # 2 -
So, I'm back on analogs, gutted about the experience, but I decide to order a 5-pack of a batteries (figure I'll need some spares anyway), some more juice (higher nic level), and a USB charger. I place my order, and hours later, there's a 20% off coupon for everything TW.
I jump on the the chat, ask if I can have the discount applied, given that my items haven't shipped yet. The chat operator says she can't do it, so I decide to cancel my order. I didn't think it was a huge accomodation to make, and their unwillingness to make it tells me to take the order somewhere else. I'm told to send an email to the ordering department address and do so.
A nice lady (witholding names) says my order's being packed, so it's too late to cancel, but after a talk with the manager, they'll refund the discount amount and send out the merch, as long as I send an e-mail to the manager.
I emailed the manager straight away, forwarding the previous conversations and asking for her to apply the discount. Five days have since passed, and I haven't received any response nor refund. Not even a simple acknowledgement.
I'm still geared up to make the switch from analogs to my PV, so I wait like a total nutter for my items to come in, thinking I'll charge the batteries two at a time - one with my wall charger and another with the usb charger, and I'll be back to vaping in no time.
I'm crushed AGAIN when I find that the juice and batteries are in the package, but not the USB charger. I've sent another email to the manager, and have received (shock of shocks) no response.
The whole thing seems atypical, given the raves about customer service and shipping I've read in this forum. I don't think I've been irritating or hostile at any point in the process, but it's been a big bag of disappointment so far.
I think I'll be combing the forum for other vendors to use in the future.
