I've been using RMV about 5 years. I'm not a big customer, never have been, but they carried a couple of things I use. I dropped them a note last week about a particular item & had they had any defects or complaints about said product. I didn't ask for replacement or refund, just asking a question. Dave wrote back, answered my question, offered to replace item next order. I didn't think must of it, wasn't a big deal to me, small ticket item. Low & behold, I received a replacement product today. This isn't the 1rst time Dave has gone above & beyond what I expected in customer service. At least twice, he's picked up the phone & just called me when I emailed him a question. Very nice guy, easy to talk to & doesn't act like a know-it-all. Like I said, I'm not a big spender, I usually just order enough to get the free shipping. So, thanks Dave, I wasn't expecting that.