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Shout out for customer service

Discussion in 'Rocky Mountain Vapor' started by newbutt, Apr 1, 2014.

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  1. newbutt

    newbutt Super Member Verified Member ECF Veteran

    I've been using RMV about 5 years. I'm not a big customer, never have been, but they carried a couple of things I use. I dropped them a note last week about a particular item & had they had any defects or complaints about said product. I didn't ask for replacement or refund, just asking a question. Dave wrote back, answered my question, offered to replace item next order. I didn't think must of it, wasn't a big deal to me, small ticket item. Low & behold, I received a replacement product today.

    This isn't the 1rst time Dave has gone above & beyond what I expected in customer service. At least twice, he's picked up the phone & just called me when I emailed him a question. Very nice guy, easy to talk to & doesn't act like a know-it-all. Like I said, I'm not a big spender, I usually just order enough to get the free shipping.

    So, thanks Dave, I wasn't expecting that.
  2. Myshkin

    Myshkin Forum Supplier ECF Veteran

    Apr 16, 2009
    Thanks for taking the time to put up a post.

    Glad you got them quickly and I hope they work out better

  3. pmd

    pmd Senior Member ECF Veteran

    Aug 14, 2009
    I'll second that shout out for Dave !
    Exclusive customer to Rocky Mountain for about 4 years and besides the always excellent service, I only had a question once on a small issue with attys. Dave responded that day and sent an extra one on the next order. It's the little things like that, that that keep me going back.
    A very nice guy indeed.
  4. Jomoke

    Jomoke Ultra Member ECF Veteran

    May 16, 2012
    I will agree and chime in here. Excellent customer service and very quick shipping.
    newbutt likes this.
  5. Myshkin

    Myshkin Forum Supplier ECF Veteran

    Apr 16, 2009
    thanks PMD and Jomoke
  6. pmd

    pmd Senior Member ECF Veteran

    Aug 14, 2009
    So finally after 4+ yrs of hanging on to my trusty 510 and fiddling with stuffing attys, I have upgraded to a beautiful ego-c with aspire et-s clearo. These things are pretty damn good. Why did I wait soo long ?
    Thanks Dave for the recommendation and answering my questions. I appreciate it !
  7. posaune

    posaune Senior Member ECF Veteran

    Dave has been awesome to deal with. He always responds to your questions within a few hours at most.

    I had an o ring break after cleaning my kanger pro tank mini 3 and he just shipped me a new one without charging me. I wasn't abusive to it. It was just one of those fluke things that happens. I hope it was a fluke...we'll see but not the vendor's fault.

    Anyway, they are VERY fast at shipping and really cheap on a lot of things. I think he might be the only online vendor that has a kanger protank mini 3 for $7. And, free shipping (same day shipping as well) if you spend more than $14. Who does that? I assume maybe it's on sale but maybe not. On top of that is a discount code which really makes ordering dirt cheap. Also, no tax which is EVEN better for me.

    So, put your mind at ease and take no risk in ordering from this vendor. I'm glad I found these guys on the forms. They'll be a regular of mine.

    And, no they didn't pay me to write this. I just REALLY appeciate good customers service. It's sort of rare these days, but not always true for the most part in the ecig world.

    Thanks Dave!
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