That is what I should have done instead on using their site to do it. I always try to pay attention if it says in stock or not an usually don't order unless it does say that. And nearly every time at least 1 item always seems to have a eta date on it. grrr. Almost like a bate and switch. Just wish they would pay more attention to getting it right instead of 'oh well'. They have been steadily getting worse since last summer.I ordered 63 bucks worth of stuff including a couple of glass drip tips..everything showed being in stock when I ordered. Three days later it was all ready to ship except the two drip tips that said would be in stock in 7 days.
I always cancel via ticket. Rachel replied, canceled the tips, issued credit, and had the rest of my order shipped.
I then checked the drip tips, they say "In Stock"... LOL
eta. At least by cancelling that one item, the rest of the order is now being packaged.
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