So, this is more of a gripe with USPS than it is with FT, but I had to send an item back recently, for replacement, to their facility in Miami. I shipped it on Saturday and it was supposed to be delivered there Tuesday. Monday night it got as far as Opa-Locka, FL. The postal facility in Opa-Locka is eleven miles from the delivery address in Miami. 21 minutes by car, according to google. Tuesday came and went, and the last thing it said was leaving Opa-Locka. Wednesday morning, it was "delayed -- in transit to Miami." Thursday morning it was "delayed -- in transit to Miami," but it had a new notification for it. And a new one today, that says the same thing. What the crap, guys, seriously get your act together! Eleven miles! You could have walked it there, by now! But instead it's just three days (and counting!) of "whoops, we don't know what we did with your package!"