The FastTech Thread for All FastTech Posts (Part 2)

[oplholik]

FT will not accept PP for Aspire products. I have been ordering my Nauti mini coils from 3F vape. I have ordered some off of ebay and am waiting to get them to see if they are authentic.

 

[stols001]

I remember hearing of this before. Something weird with aspire products, you an only purchase them with a gift certificate but not paypal or the bank. There is some Way to turn an order into a gift certificate, but I surely do not remember how to do it (or if it's even possible to buy stuff). Apparently it's aspire products ONLY with that restriction. I seem to recall ordering coils with them using a credit card at one point, but I surely don't remember THAT either. It had to ship, therefore it was EONS ago.

Anna

 

[corn flakes]

Buy something for equal value then immediately cancel it for a gift certificate.

Or buy a gift certificate here.

https://m.fasttech.com/Account/OrderGiftCertificates

I’m curious. Does Aspire have some restriction with FT? I’ve ordered Endura T22 coils and paid with Paypal. I’ve tried a few times to order Aspire Nautilus bvc coils and they only have bit coins as an option.

 

[ChelsB]

I find it odd that with my latest defective product from FT that they want me to take it to a local shop to see if they can fix it!!! Has anyone else had this request?

 

[stols001]

Um, no. To be honest, I don't think I've had a defective product yet, but that seems like an odd request to me??? What was the product, I'm very confused that they seem to think that taking it to a vape shop would help.

Given the language barrier, I might be tempted (especially if you think it's not fixable by a vape shop) to just email that you did it, and the store personnel verified that it was defective. I mean, I can't imagine that they'd want the name of the vape shop and to correspond with them. (????) If so, that's a major NO, in any case....

If this is that special holiday for them, maybe they have an intern manning the emails and that's being stated to buy time? Who knows. FT is such a mysterious yet compelling place, LOL.

Anna

 

[jfcooley]

 

[cats5365]

I find it odd that with my latest defective product from FT that they want me to take it to a local shop to see if they can fix it!!! Has anyone else had this request?

I've not had that experience, but their request is really in poor taste (?) to say the least. You bought something from FT because it was cheaper, now FT wants you to take it to the shop that lost the sale and expect them to help you out with fixing the FT mistake. I wouldn't do it myself, and would expect FT to make it right or lose my business in the future.

 

[ChelsB]

Um, no. To be honest, I don't think I've had a defective product yet, but that seems like an odd request to me??? What was the product, I'm very confused that they seem to think that taking it to a vape shop would help.

Given the language barrier, I might be tempted (especially if you think it's not fixable by a vape shop) to just email that you did it, and the store personnel verified that it was defective. I mean, I can't imagine that they'd want the name of the vape shop and to correspond with them. (????) If so, that's a major NO, in any case....

If this is that special holiday for them, maybe they have an intern manning the emails and that's being stated to buy time? Who knows. FT is such a mysterious yet compelling place, LOL.

Anna

I was going to do something similar to your suggestion [emoji6]
You just haven't been ordering from FT long enough (or perhaps I'm just unlucky). I'd say approximately 8-10% of the stuff I get from them is defective or broken (I have received no less than 5 times!!! broken tank glass).
You may ask yourself why I continue to buy from them. It's because of their low prices. Although from now on, I'm not buying tanks from them

 

[ChelsB]

I've not had that experience, but their request is really in poor taste (?) to say the least. You bought something from FT because it was cheaper, now FT wants you to take it to the shop that lost the sale and expect them to help you out with fixing the FT mistake. I wouldn't do it myself, and would expect FT to make it right or lose my business in the future.

My sentiments exactly! I was immediately saying to myself WTF? when I read that request

 

[ChelsB]

Also, to add to the weirdness. This product was discontinued almost immediately after I received it.

 

[stols001]

I'm trying to stay optimistic, but that does add another weird touch.

Also, @jfcooley,

Anna

 

[puffon]

(I have received no less than 5 times!!! broken tank glass).

I've always had issues with replacement glass being broken.
They have sent replacements, after sending a picture of the smashed glass. (a pain)
Now I create a separate order, and pay the $1 for a box.
For some strange reason they will charge $1 for each item in the box tho....

 

[ChelsB]

I've always had issues with replacement glass being broken.
They have sent replacements, after sending a picture of the smashed glass. (a pain)
Now I create a separate order, and pay the $1 for a box.
For some strange reason they will charge $1 for each item in the box tho....

Most recently, 4 out of a 6 pack arrived broken. 2 are broken in half, but 2 others just have chips on the top. Fingers crossed that my camera adequately captured that small detail!

 

[puffon]

Most recently, 4 out of a 6 pack arrived broken. 2 are broken in half, but 2 others just have chips on the top. Fingers crossed that my camera adequately captured that small detail!

Here's one if you need it..LOL

 

[ChelsB]

Here's one if you need it..LOL
View attachment 691615

Love it!!!

 

[JCinFLA]

@ChelsB - I'm thinking some of the order pullers over there are just "goofing with you" when they see your name and addy on an order. Something like, "OH......Looky Here! It's another order from that Chelsea lady in the US. You know...the one from California who orders all the time? What can we do to some of her stuff to PHO this time? (giggle, tee hee, giggle)"

All kidding aside though...I'm sorry you're having such bad luck with them. I've ordered many lots of replacement glass, several glass tanks, and even multiple glass syringes...and not a single 1 has been cracked or smashed or damaged at all. I only choose E-packet and the special FREE protective packaging...never a box. Maybe it's not really so much FT's fault as your local USPS? Could be they're just rougher with packages there than mine are?

 

[puffon]

@ChelsB - I'm thinking some of the order pullers over there are just "goofing with you" when they see your name and addy on an order. Something like, "OH......Looky Here! It's another order from that Chelsea lady in the US. You know...the one from California who orders all the time? What can we do to some of her stuff to PHO this time? (giggle, tee hee, giggle)"

All kidding aside though...I'm sorry you're having such bad luck with them. I've ordered many lots of replacement glass, several glass tanks, and even multiple glass syringes...and not a single 1 has been cracked or smashed or damaged at all. I only choose E-packet and the special FREE protective packaging...never a box. Maybe it's not really so much FT's fault as your local USPS? Could be they're just rougher with packages there than mine are?

I think it's customs.
I've ordered a 10 pack of replacement glass that came in a hard plastic "ammo" container, and glass was broken inside this container.

 

[bwh79]

I find it odd that with my latest defective product from FT that they want me to take it to a local shop to see if they can fix it!!! Has anyone else had this request?

I have:

"Sorry to hear this issue. We will improve the quality control process.

Is it still useable? Can you repair it in your local store? If so, would you mind to keep using it? We can give you a partial refund as compensation. Or you prefer to return it for a replacement?"

Note, they ask if it works, or can be repaired, and if that's the case, do you want to keep using it and receive a partial refund, or would you prefer just to return it for a brand new replacement? They're giving you the option to do either. If it still works, maybe you want to get it fixed and keep using it immediately. They'll offer a partial refund to compensate. Or maybe that's not your bag, and you'd prefer to wait another 3-4 weeks to have a brand-new one. If that's the case, then that option is yours, also. It's entirely up to you, how you want to resolve the situation. How does that make them the bad guys?

Now I create a separate order, and pay the $1 for a box.
For some strange reason they will charge $1 for each item in the box tho....

Because they use a separate box for each individual item. Every item gets a box, every box costs a dollar. It's not that hard.

 

[bwh79]

On a lighter note, my item that was "waiting to be packaged" on Saturday, was actually packaged on Saturday, and entered the postal system early this morning. Watch it get from China to California faster than it gets from Cali to Oregon, one state over...

 

[bwh79]

What was the product, I'm very confused that they seem to think that taking it to a vape shop would help.

Remember also, that FT sells all manner of things besides just vaping gear. The customer-service rep who handles your ticket probably doesn't know, and doesn't need to know, anything about the product itself, and almost certainly won't be familiar with the U.S. deeming regulations that would prohibit in-store servicing by someone who isn't a licensed manufacturer in a country that's halfway around the globe from where they are. That's a very narrow corner-case, for them, and they can't have a separate protocol for every item, for every customer, in every country in the world.