This Is Why You Buy a Provari!

Discussion in 'ProVari' started by Daytony, Jan 29, 2014.

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  1. Daytony

    Daytony Full Member Verified Member

    My dad's Provari mini just started spitting out E5 errors then it just died all together. I contacted Provape about it and they had me send it in. I send it in and figured it's a $65 repair to replace the PCB board, no biggie. I get an email a day later and it's on it's way back. Now bear in mind this Provari mini is 3 months PAST it's 12 month warranty period...OMFG! I love Provape! I was NOT expecting that at all!

    On top of that my new Blem Provari V2.5 satin silver with blue LED showed up and I can't find any marks or anything on it. I was amazed at how "cool" the blue look's. It's not so "in your face" bright like my red one is.

    Just though I'd share....
     
  2. xstitch

    xstitch Ultra Member Verified Member ECF Veteran

    That's awesome!!!

    I just ordered a Blem yesterday, can't wait to get it! I figured I've made it a year, might as well reward myself!
     
  3. Harley0227

    Harley0227 Senior Member Verified Member ECF Veteran

    As you stated, "This is why you buy a Provari!!". Glad you had a great experience like so many others. Their customer service and quality is why I bought one, and the vape quality is superb!!!!
     
  4. Lbx!

    Lbx! Senior Member ECF Veteran

    I do not own a Provari (yet) but they are on my list. I want to make it a reward to myself after X time being off of cigarettes. Hearing customer service stories like this makes me want to cut X down quite a bit.
     
  5. AngiBe

    AngiBe ECF Guru Verified Member ECF Veteran

    Supporting member
    Awesome story and thanks for sharing!!! Yep, and again another reason why the ProVari is a great investment and ProVape is known as a top notch supplier
     
  6. Baditude

    Baditude ECF Guru ECF Veteran

    I get a lot of heat from the Provari haters because I am always promoting the Provari and Provape's excellent customer service. It's stories like this which confirm that I know what I'm talking about.

    Very few people consider the customer service of the manufacturer when they are looking for a new mod. They focus only on whether the mod has certain features, often ones which will have very little to do with the overall vaping experience. Most of the mod manufacturers offer no support whatsoever past the warranty period, so if something goes wrong, they're out of luck and forced to buy yet another cheap mod.

    If you buy from Provape, you're investing into a product that will be supported for life. That means a lot to me when I buy a $200 mod.
     
  7. donnah

    donnah Vaping Master Verified Member ECF Veteran

    Ahum..The basic silver is $159 :closedeyes:
     
  8. bosun

    bosun Super Member Verified Member ECF Veteran

    Thumbs up on a heart warming story!
     
  9. DaveP

    DaveP PV Master & Musician ECF Veteran

    Supporting member
    Provape has discovered that excellent customer service pays off in loyalty from customers. A happy customer will always broadcast their faith in the product.
     
  10. CommaHolly

    CommaHolly Vaping Master ECF Veteran

    wow, YES, that's why you buy a Provari,,,,,

    I've only had that type of thing happen with one other company EVER,,,,,Spellbinders honored it's warranty 3 months out of warranty on my Grand Calibur (it's a die cut machine for crafting),,,,,,that sort of thing tells you how top of the line a product is.
     
  11. luvchins

    luvchins Senior Member ECF Veteran

    Congratulations on your new Provari.

    Mine just shipped yesterday, and the tracking info states to expect delivery on Friday. I am actually relieved because I will not be home tomorrow.
    I was very tempted by the blemish ones being offered, but went with the starter kit because I needed everything in it except for the pro tank.
    Knowing myself as I do, I know I will someday want a backup. So, my question is, how often do they offer the blemished ones for sale?
     
  12. Baditude

    Baditude ECF Guru ECF Veteran

    It's sporadic at best. Sometimes you'll look and there will be none available. Another time there may be seven or eight.

    You'll obviously be limited in what is available. It may not be the body color, LED color, or the size (standard/mini) which you wanted. However, if your extremely patient the one you want may show up; or if you're not picky about the options, this can be a great way to pick up a Provari at below normal cost. You'll still get the 1 yr warranty, because it's still a brand new product.
     
  13. luvchins

    luvchins Senior Member ECF Veteran

    Good to know. Thanks.
     
  14. Gato del Jugo

    Gato del Jugo ProVarinati ECF Veteran

    And they're not always the blemished ones, either..


    I've seen some non-blems thrown in there sometimes, in various color combos (and not always necessarily weird "mismatched" ones, LOL)...
     
  15. Baditude

    Baditude ECF Guru ECF Veteran

    You know I knew that! ;)
     
  16. Daytony

    Daytony Full Member Verified Member

    The repaired Provari mini came in the mail today. Not only did they put a new PCB in they also threw in a new neg cap spring and noalox the threads up. *note to self to get some noalox* Super happy with Provape!
     
  17. DaveP

    DaveP PV Master & Musician ECF Veteran

    Supporting member
    Sending mine in for service tomorrow. It's still working fine, it just has some looseness in the circuit board mounting that results in some battery wobble when I press the fire button. The battery contact wiggles against the battery if there's any movement and that's a contributor to the inadvertent menu entry we sometimes get when we press the fire button. It can also happen if your battery contact is dirty and making a poor connection. Mine is bright and shiny.

    I contacted Provape and Kim sent me an email back with an RMA# and a cheerful response, including an apology for my trouble (not necessary, but a nice touch). It's just more evidence of a vendor that stands behind the service promise they make when you buy a product. Provape's warranty isn't just window dressing, honoring it is apparently the way they do business and it's why people keep coming back.
     
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