The ProVari is not infallible. I've had one of mine go in for service twice and getting ready to go in a third time time shortly. Another one has just come back from the ProVape hospital today. Neither of them are a year old yet. All services have, so far, been no charge. This latest, I had mentioned in my email that when the Provari went for the tumble, I had a Vivi nova on it. The nova ended up crooked and needed to be tossed. When I opened the package containing the repaired Provari, there was also a freaking brand new Nova box in with the Provari!!!!
ProVapes customer service goes above and beyond the norm. I have recently ordered my third Provari, just shipped today!!!!!, and I am a very loyal customer.
When my new one arrives, I will be opening a new ticket on my latest BooBoo. I've managed to knock out/break the glass window on my original Provari. This will be its third trip to the ProVape hospital. Yes, the Provari is not infallible, but I KNOW that I can send them in to get repairs done and I get them back as good as new within a week.
Hi, my name is Robin. My nickname is Spazz for a reason.
Signed,
A Loyal ProVari/ProVape Customer