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[peteyboy]

Everyone makes mistakes and no one is perfect, they weren't prepared for the load they received, hopefully they get it together soon, and more so, that their juice is good! Prices are phenominal, but i'd rather spend a little more if this is the norm, hopefully not :-}

 

[Fast and Furious]

I am really NEW and I PROMISE I WILL NEVER TYPE THIS MUCH AGAIN. I GOT CARRIED AWAY I REALLY AM VERY SORRY. MY APOLOGY FOR BEING SO OUT OF PLACE SO EARLY ON IN MY MEMBERSHIP HERE.

I Just bought my first two setups today with help from a moderator, a blog of Baditude and several other blogs from kind members. Went to town and made the purchase and saved lot of money over what I thought would be a good starter setup. I bought the local juice too as ordering on the web would be a wait I did not want go through. Now all set for a month at least and will learn if these flavors are good for me or not. It is ALL so new, just as buying on the web shall be when I make that move in the next week or so.

I have read and read and see quite a few superb recommendations with the caveat "subjective" and that is understandable and expected. It is like wine, beer and heck ever Coke and Pepsi, we all like what we like and we have to try it to know. I am certainly OK with that part.

Sales of any sort - lets say 'Black Friday' bring people out in droves. They get up early or stay up late to get in when the doors open. I gather some flocked to the Lucky web site to be the first to order after web problems were resolved and then more people flocked when the Joe fellow told the world of the massive sale. It appears as if one fellow went from orders in the 600's to the 1600's in a really quick time frame. Amazing and I think I saw one in the 1900's. Heck just reading here it is pretty clear that if I order today I will not see my order for a long long time and if I think I will I am naïve or downright silly dumb. It is so obvious. Filling those little bottles takes time and packaging takes time and executing shipping labels takes time and then it is at the mercy of the shipper. One problem along the road and it all falls apart. I see they had system problems and not just once but several times. Now again to upgrade and add more options. That will make it ever worse at first. It will likely be slower - not faster even if the intent is to speed it up. I feel for this new group. They will have more complaints and questions than they can handle. If they deal with them properly I applaud their business fortitude. I see people getting mad not just concerned.

I should not even be commenting I know. I am far far too new. But if one question could be answered it would be directed at everyone who has ordered. Every single customer would have a piece of information they could use to apply to their own order. What is that bit of information?? Allow me to put it in bold......... The last order number shipped. ADMITTEDLY - this is good ONLY IF all orders are being shipped in numerical order; if they are not because of shortages of some "flavors" then my brilliant idea becomes useless and I am as dumb as a rock. It's also why new people should maybe keep their ideas tucked away, huh? Yet, IF they ship numerically - the "last order number shipped" might ease the minds of the people who are repeatedly complaining, suggesting, hinting, bluntly saying, "I am unhappy".

One day new and already I have probably offended. I didn't start off to do it and I hope I am just over analyzing my words. I have no dog in the fight but the people who do are obviously hurting for information and getting information out to them is of paramount importance in any situation. Twenty Two years in the USN - many in combat taught me this cannot be overlooked in ANY situation.

Blabbermouth Tom (Heat Resistant Suit Firmly In Place)

 

[TJVJR]

Sorry guys been way too busy to reply on here.. We will be live tomorrow. Your orders are going out, as stated previously your orders are all being shipped. The system is just not updated as shipped when they are shipped. We are working on that as well. We know it's taking longer than usual, we just got hit harder than we ever.could have imagined. I have been constantly hiring help to keep up. Your orders will all arrive soon. Usps has had fault in this as well as stated in previous post. One customers package sat in our own state for 1 week before leaving switching between sort facilities. We are working on switching to ups or FedEx for better shipping. I can't email individual orders at one time and still be able to keep up with the order demand but I assure you all orders are being processed as quickly as possible. We started as a 3 man operation and just never expected to be this huge. We really want want to apologize for the delays and communication and we know we may loose some customers due to this. Please accept our apology.

Forced growth can be hard. Like stated in other comments the quality of you product will ultimately determine your longevity. If the juice is good when it does reach your costumers most likely they will order again. If just 2/3 of the people that took part in this sale become repeat or regular customers you'll be fine. You offered a fantastic sale ( I didn't get to place a order but am watching this thread to help decide what to to do ) and folks appreciate that . Just work steady and try not to feel overwhelmed while delivering a good product. Maybe hire someone just for customer relations even if it would ultimately just be a part time position , as you can tell from this and other comments placed elsewhere communication is key . I hope this works out for you and your customers and your around for many years to come .

 

[macaroni]

Two weeks, with little to no updates is much more than a small delay. People are blinded by cheap juice to realize the poor customer service they're receiving.

If your pants were on fire, then two weeks is a long time .... waiting for a couple of bottles of e-juice, really not that big of a deal.

I do however agree that Lucky 7 can do a better job of keeping customers posted about their progress, but I can appreciate a new business owner panicking realizing he (or she) is in over their head because of being inundated with a flurry of orders, unexpected reactions to some positive publicity, an overwhelming response to a phenomenal sale, and bad weather delaying the orders that are being produced.

I don't know what everyone else is looking for from this company, but for myself I'm looking for a new juice supplier, and the deciding factor in if I give this company follow up orders will be solely based on the quality of their juice. In my opinion everyone starting a new endeavor (be it a new job, new marriage, new business) deserves a "dumb s**t" card and when they screw up they can wave the card high in the air and declare ..... "hey I'm new at this" I'm supposed to screw up. The trick is extract oneself from the brouhaha with grace and correcting the problem.

I really do hope that Lucky 7 can dig out of this .... I really do hope the juice is the best I've ever tasted .... and I hope they can maintain their prices to be "competitive" with their competition (I assume the days of $9 120ml bottles will be looooong gone) .... and I hope they have learned some valuable lessons about running a business.

 

[Irave1]

If your pants were on fire, then two weeks is a long time .... waiting for a couple of bottles of e-juice, really not that big of a deal.

I do however agree that Lucky 7 can do a better job of keeping customers posted about their progress, but I can appreciate a new business owner panicking realizing he (or she) is in over their head because of being inundated with a flurry of orders, unexpected reactions to some positive publicity, an overwhelming response to a phenomenal sale, and bad weather delaying the orders that are being produced.

I don't know what everyone else is looking for from this company, but for myself I'm looking for a new juice supplier, and the deciding factor in if I give this company follow up orders will be solely based on the quality of their juice. In my opinion everyone starting a new endeavor (be it a new job, new marriage, new business) deserves a "dumb s**t" card and when they screw up they can wave the card high in the air and declare ..... "hey I'm new at this" I'm supposed to screw up. The trick is extract oneself from the brouhaha with grace and correcting the problem.

I really do hope that Lucky 7 can dig out of this .... I really do hope the juice is the best I've ever tasted .... and I hope they can maintain their prices to be "competitive" with their competition (I assume the days of $9 120ml bottles will be looooong gone) .... and I hope they have learned some valuable lessons about running a business.

Two weeks is a long time to wait for something you purchase. What adds is not having any information about it after two weeks. Its a pretty big deal when you come to expect things to come at a more reasonable amount of time. Things are a problem when Fast Tech gets things to their customers quicker.

If they were offering the cheapest juice around, sure they possibly get away with it. Likely poor quality meets poor customer service so it would make sense. They don't have the cheapest juice, they barely beat one of the most praised vendors. You wouldn't hire someone you suspect to be dumb. Wouldn't want to marry one either. You just hope they're not adventurous enough to start their own business. They did just that. Its not an excuse when the path has been laid and you have so many examples of the right way of doing things.

 

[macaroni]

If they were offering the cheapest juice around, sure they possibly get away with it. Likely poor quality meets poor customer service so it would make sense. They don't have the cheapest juice, they barely beat one of the most praised vendors.

Well I guess I'm just not as impatient as you ... and I CAN understand your attitude of I paid for it and want it to come in a "reasonable time" ... and I understand you may not want to accept Lucky 7's reasons for the brouhaha ... and I most certainly understand if you refuse to submit another order.

But what I don't get is your stand about the cost they are charging for their juice .... $9 for 120ml bottle isn't the cheapest that you've ever heard of????

And please tell me who that other "most praised company" that is barely more costly???? (after all I am in the market for a new juice company and I'd love to give them a try too)

 

[misswish1]

I agree with the majority here. I am looking for good juice. I have plenty in the cabinet, I'm not in a hurry for this order. I do appreciate
the problems they are having/ had. Been there, done that with starting a new business. I also appreciate a follow-up post letting us know what is happening, etc. I'm sure they are working hard and long hours trying to catch up. If the flavor is there, I'll be a repeat customer.

 

[Irave1]

Well I guess I'm just not as impatient as you ... and I CAN understand your attitude of I paid for it and want it to come in a "reasonable time" ... and I understand you may not want to accept Lucky 7's reasons for the brouhaha ... and I most certainly understand if you refuse to submit another order.

But what I don't get is your stand about the cost they are charging for their juice .... $9 for 120ml bottle isn't the cheapest that you've ever heard of????

And please tell me who that other "most praised company" that is barely more costly???? (after all I am in the market for a new juice company and I'd love to give them a try too)

You've probably tried them before. The vendor is Mount Baker Vapor. With a minimal amount of DIY effort you can get 20 ounces of juice for ~$52. 11 cents/mL, lucky 7 13 cents/mL

It works, I had my order 2 days after placing, even had a tracking number, such technology!

 

[Renegayde]

my concern lies not in the fact I have not gotten my juice yet it is the fact that there has been a bit of a breakdown in communication I think......I have tried to call a couple of times and e-mailed a few times and used their online msg system a couple of times over the past 16 days.....LOL more so the last few days....and have gotten no response....I know they are swamped and I know they are getting tons of e-mails and calls about ppl wanting their juice and cannot take time to answer every question or juice would never get made and shipped.....the few updates I have seen would lead me to believe my order should have been shipped already.....like last week.....and therein lies the problem of providing order # updates.....but I do think they should perhaps take a couple of minutes at the beginning or end or both....of their days and post online a small update....it goes a long way to keeping ppls minds at ease....because if you think about it my order # was in the mid 500's and current orders are over 2000 so if everyone ordered $30 worth of juice thats a pretty good chunk of change

 

[macaroni]

You've probably tried them before. The vendor is Mount Baker Vapor. With a minimal amount of DIY effort you can get 20 ounces of juice for ~$52. 11 cents/mL, lucky 7 13 cents/mL

It works, I had my order 2 days after placing, even had a tracking number, such technology!

I'm familiar with Mt. Baker (take a peek at my sig line) they are my current supplier for a majority of my juices ... a few are great, the most are OK, and a few are unvapable, basically an average juice supplier ... I do agree their customer service is the best in the business ... but the one thing I don't like about Mt. Baker is the majority of their juices are unvapable without at least two weeks steeping, and some considerably longer. But that is neither here nor there, comparing an established companies customer service to a brand new company is more than a little unfair ..... and comparing DIY juice prices to mixed juice prices is monumentally unfair.

 

[macaroni]

my concern lies not in the fact I have not gotten my juice yet it is the fact that there has been a bit of a breakdown in communication I think......I have tried to call a couple of times and e-mailed a few times and used their online msg system a couple of times over the past 16 days.....LOL more so the last few days....and have gotten no response....I know they are swamped and I know they are getting tons of e-mails and calls about ppl wanting their juice and cannot take time to answer every question or juice would never get made and shipped.....the few updates I have seen would lead me to believe my order should have been shipped already.....like last week.....and therein lies the problem of providing order # updates.....but I do think they should perhaps take a couple of minutes at the beginning or end or both....of their days and post online a small update....it goes a long way to keeping ppls minds at ease....because if you think about it my order # was in the mid 500's and current orders are over 2000 so if everyone ordered $30 worth of juice thats a pretty good chunk of change

This is a position that I agree with 100% ... Lucky 7 has to do a LOT of work with keeping their customers "in the loop". Personally I don't need or want posts saying they are sorry .... or they are working hard (I automatically assume both of those statements). What I'd like to see is a post saying "we're shipping order # XXXX, we're mixing order# XXXX, in the next 24 hours we will be mixing orders # XXXX through # XXXX

 

[Irave1]

I'm familiar with Mt. Baker (take a peek at my sig line) they are my current supplier for a majority of my juices ... a few are great, the most are OK, and a few are unvapable, basically an average juice supplier ... I do agree their customer service is the best in the business ... but the one thing I don't like about Mt. Baker is the majority of their juices are unvapable without at least two weeks steeping, and some considerably longer. But that is neither here nor there, comparing an established companies customer service to a brand new company is more than a little unfair ..... and comparing DIY juice prices to mixed juice prices is monumentally unfair.

You learn tricks as you go. That two week process can get rushed down to 4 hours safely. Its barely even considered DIY juice, you could probably even ask them to do it and they would. The process at home takes less than 30 minutes. If you know cure tricks its good to vape in 4 hours.

So I shouldn't compare their service to other vapor companies? Because they're new, its just not fair! Its business.

Lucky 7 got fueled by greed, its an easy market to capitalize and profit in. Instead of providing any sort of customer service, they want to push out their cheap juice. Instead of trying to catch up on orders, they want to make it known they have more sales soon! Upgrading their website to push them further behind. They can't even offer basic things, yet they want people to continue to order. It was a dumb idea from the start with them. We're going to be busy moving into a warehouse, lets have a big sale before we do it. Welcome to the internet lucky 7, please catch up with the times.

 

[macaroni]

You learn tricks as you go. That two week process can get rushed down to 4 hours safely. Its barely even considered DIY juice, you could probably even ask them to do it and they would. The process at home takes less than 30 minutes. If you know cure tricks its good to vape in 4 hours.

So I shouldn't compare their service to other vapor companies? Because they're new, its just not fair! Its business.

Lucky 7 got fueled by greed, its an easy market to capitalize and profit in. Instead of providing any sort of customer service, they want to push out their cheap juice. Instead of trying to catch up on orders, they want to make it known they have more sales soon! Upgrading their website to push them further behind. They can't even offer basic things, yet they want people to continue to order. It was a dumb idea from the start with them. We're going to be busy moving into a warehouse, lets have a big sale before we do it. Welcome to the internet lucky 7, please catch up with the times.

Well .... OK .... I guess you're just more passionate about the situation than I am ... no big deal, it's all good.

Just to satisfy my curiosity ...... why did you even order from Lucky 7 in the first place?

 

[Irave1]

Well .... OK .... I guess your just more passionate about the situation than I am ... no big deal, it's all good.

Just to satisfy my curiosity ...... why did you even order from Lucky 7 in the first place?

Noticed the good prices, thought it would be worth testing for a B&M. So maybe that's why I'm more disappointed than most, since I know how I and others handle this situation. Then to see how they're handling it, it hurts.

 

[misswish1]

Are you the one they offered to refund? If not, maybe you would be better off doing so.
Apparently you won't be happy no matter what they do. Me, I'm giving them the chance to
correct the situation and provide good juice.

 

[Irave1]

Are you the one they offered to refund? If not, maybe you would be better off doing so.
Apparently you won't be happy no matter what they do. Me, I'm giving them the chance to
correct the situation and provide good juice.

They haven't offered me one. I'm not mad either. Consumers shouldn't be content with the quality of service they're being provided with. I'm shocked most prefer to not be vocal, to maybe have Lucky 7 held accountable to the things they have offered. Everyone has the idea of they should finish their shift by releasing the product # they will be starting on tomorrow. They said they would do that, they did it for a day then stopped. They also said tracking numbers would be released on orders 650+, that hasn't happened. They were on orders 600-650 on Thursday. Its Tuesday evening now, surely they've filled 50 orders right?

They've had two weeks to correct this situation, they've only made it worse for consumers and better for their wallets.

 

[oncebitten]

They've had two weeks to correct this situation, they've only made it worse for consumers and better for their wallets.

Amen to that!

 

[yooperdad]

One day new and already I have probably offended. I didn't start off to do it and I hope I am just over analyzing my words. I have no dog in the fight but the people who do are obviously hurting for information and getting information out to them is of paramount importance in any situation. Twenty Two years in the USN - many in combat taught me this cannot be overlooked in ANY situation.

Blabbermouth Tom (Heat Resistant Suit Firmly In Place)

Thanks for your service.

 

[oncebitten]

Thanks for your service.

Also, amen to that!

 

[macaroni]

One day new and already I have probably offended. I didn't start off to do it and I hope I am just over analyzing my words. I have no dog in the fight but the people who do are obviously hurting for information and getting information out to them is of paramount importance in any situation. Twenty Two years in the USN - many in combat taught me this cannot be overlooked in ANY situation.

Blabbermouth Tom (Heat Resistant Suit Firmly In Place)

Aren't we being a bit overly dramatic about a couple of bucks worth of juice????

just sayin'