3 brand new batteries dead in 3 weeks

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Vidi

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UPDATE:

After this video was posted, I have been PMd by ecigexpress.com. They are changing from a two week to a 30 day warranty on batteries BUT again the offer is prepaid via email which as Ive said I CANNOT print, so I cannot take advantage of that option or I can ship and trust that they will live up to their word, which after speaking to their CSR I do not trust.
 
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Vidi

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Roach,

The black ego-t battery died Friday before last ( two weeks after purchase ), both of the stainless batteries ( purchased for my wife ) died last night.


In the video I show that two of the batteries buttons are constantly blinking. The black one for a week now. I wonder how long before the battery finally runs out of power and stops blinking lol. The third battery just flat out died. It came off the charger, my wife got two vaped and dead.

Ecigexpress has a two week warranty. They claim that is standard for the industry, but I haven't found another vendor with so short a warranty. For example, Totally Wicked is 28 days and Liberty Flights is 2 months. I would have purchased from Liberty Flights ( Abe is a great guy and works closely with his customers when there's an issue ) but they are currently out of the batteries I wanted. So I gave Ecigexpress a try.

They DID offer to email me a prepaid packing slip, but after a year long stint on unrmployment ( I'm working now so things are getting better ) my printer is dead and money is still very tight. So the only option was to spend MORE money and ship them back at my own expense. Can't do it. I have to spend that money replacing the defective batteries.



TLDR version: 3 batteries purchased from Ecigexpress all died within 3 weeks of purchase.
 

Roach

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Roach,
TLDR version: 3 batteries purchased from Ecigexpress all died within 3 weeks of purchase.

Thanks, You'd think all these components come from the same place. There shouldn't be such a disparity in quality. But this supplier is selling stuff made with poor parts or poor construction. They must have gotten a cheap deal. What's most disquieting is when they don't stand behind the product they sell.
 

Vidi

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Roach,

As I said, they DID offer to email a prepaid packing slip so I could return the batteries, BUT as I do not currently have a functional printer, that option is completely unavailable to me.

They also said that if I shipped them at my own expense they would refund the money and if they deemed the batteries were defective they would ship new ones out.

BUT I ship to them, three days, they makes a decision, one day at least, they ship new ones, three days and I'm without batteries for a week.

Easier and quicker to order from someone else. Three days and I got new batteries in my hand.

If they would have at least mailed a prepaid bubble envelope to me ( as other vendors have ) then I could have returned them without spending more of my own money. But they were too intent on telling me how Amazon does it instead of other ecig suppliers.
 

linnx

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www.ecigexpress.com
We have 30 days warranty on batteries. Our policy is that you will receive a pre-paid label via email, or you can ship them back and get a refund on shipping. We have recently increased from 14 day warranty to 30 days warranty.

99.9% of customers appreciate the ease of which they can return merchandise that is non functional. These are the 2 options available for return.

Once we receive them back and find them to be defective, we ship out replacements which you should have within 2-5 business days.

We sell thousands of JoyeTech brand batteries and they are good 99.9% of the time. We do not know if they will fail, or why they fail. We do not do this on purpose. If they do fail, and they are within the warranty, we try our best to resolve for you. If within the 30 days period, there is a no hassle way of getting replacements. If there was a way for us to know that this was in the 1%, we would of course not send it out. Out of around 10,000 batteries that we send out, less than 1% have issues.

We do understand your frustration. All that needs to be done is contact us either via our ticket system, or toll free number from 8am-4pm PST Monday - Friday, and we will handle this for you.

We do apologize for any inconvenience that the battery failure has caused you, but we do not do this on purpose. It is just the nature of electronics. All we can hope for is that 100% of the batteries work 100% of the time, but electronics usually have some issue occasionally, at least 1% of the time in the case with our battery experience.

Thank you
 
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ambientech

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I have 2 joye tech batteries that died in less than 1 month and a buddy of mine had 3 die in less than a month. I bought mine from a local b&m store which only sells geniuine joyetech. He bought his from a trusted vendor on ecf so no knockoffs. Judging by our experience and what I see here there may be a bad batch and we are just starting to see it....
 

BCman

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From my experience, using ego batteries and LR(1.5 ohm) Attys or cartos seems to be like Russian roulette, and can kill the electronics at any time.
Some manufactures/suppliers don't recommend using them on the egos or slim batteries.
From what I've read, using LR stresses the MOSFET chips by pulling more amps then what the chips can handle/rated for and can overheat them as it gets hot from chain Vaping.
To the best of my knowledge, the chips in egos are rated at 2 amps, when using a 3.2-3.7 volt battery and 1.5 ohm, pulls 2.1-2.5 amps, and hence it's a crapshoot as to how long the battery will last.

Now I could be wrong but this is what I'm lead to believe to be true.
Which sucks cause the 1.5 ohm at 3x volt makes for a nice vape.
I now use a epower because supposedly it has a 4 amp switch.
 

Vidi

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BCman,

This is new information for me. I have been using these LRs for months and had no issue with the batteries suddenly dying. ( until now that is. ) I bought these batteries 1) two were for my wife who was using my old 650's that are not charging as well as they used to ( over a year old ) and 2) I had an unfortunate incident where a button protector actually pressed the button until I smelled melted drip tip. Bad day lol.

So what kind of device would you recommend I use with 1.5's? I am considering a Provari but that can't happen until after Xmas. Or should I abandon 1.5's altogether? The bridge less Cisco specs from Avid Vaper are perfect lol. Great warm vapor with every drag.
 

BCman

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BCman,

This is new information for me. I have been using these LRs for months and had no issue with the batteries suddenly dying. ( until now that is. ) I bought these batteries 1) two were for my wife who was using my old 650's that are not charging as well as they used to ( over a year old ) and 2) I had an unfortunate incident where a button protector actually pressed the button until I smelled melted drip tip. Bad day lol.

So what kind of device would you recommend I use with 1.5's? I am considering a Provari but that can't happen until after Xmas. Or should I abandon 1.5's altogether? The bridge less Cisco specs from Avid Vaper are perfect lol. Great warm vapor with every drag.

Ego batteries have me scratching my head, for most they have great success with them, and for others nothing but bad luck, and most of the ones having bad luck are running LR from what ive seen.
With so many different brands and manufacturers, the principle of the ego style is obtained but every one has slight differences from material used to the chips in them, to the battery cells and to how their wired up inside.
Some are better then others but in the overall picture they all will fail and die at some given point as any battery will but its typicality not the battery that's the problem but the electronics inside that fail in some way or another.
Theres also the chance of a atty failing and dropping Resistance which appears to have been some peoples bad luck as every battery they connect it to and use it on dies, i think theres supposed to be some built-in protective circuit on the chips but it seems it isnt 100% effective...
Im sure some of the Vets here can chime in with far more detailed knowledge and correct me if im wrong as im not a electrician or certified in anyway but have a decent grapse of the basics.

In my opinion egos and slim ecigs are great affordable introductions to ecigs, but for the majority of us in it for the long haul at one point typically move to a more expensive solid unit that has incredible craftsmanship and near lifetime warranty because of that. At the other side, others are perfectly happy using the starter models forever....


As for recommendations thats the name of the game now isnt it, everyones gonna have their own opinion based off their experience, some are better then others but all seem to have pro's and con's depending on what your looking for.

Best thing you can do is determine what quality's your looking for in a ecig and research for one that fits.

Provari, Darwin, Buzz, Reos, and many others are definitively worth what they cost, as with most things in life, you get what you pay for...


Maybe you have a friend or someone you know that could print off what needs to be printed?
 

mynameisrob

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Technically you are not supposed to use LR attys/cartos on an ego battery. Plenty of people do use them though with no prOblems. What I've found is that doing it leaves you very little room for error. They put alot of strain of the batteries. That's why I always recommend getting a 3.7V device if you really like using LR attys/cartos because they handle the low ohms better
 
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