UPDATE: Loving the Elite again... The supplier, CigEasy, responded promptly to my email, arranged for a tech to phone me, and the problem was not with the Elite but with the user (er, me) -- I'd forgotten that if you press the manual button 3 times, it turns off the unit so that it doesn't accidentally come on in pocket or purse. I must have done this by accident. I'm back in business, very happy, and can also report that although the website does say the guarantee is 7-day non-DOA, they will try to help anyone with a problem at any time within reason.
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I cannot recommend the Elite. I've had mine for less than 4 weeks and already both batteries are DOA, which is too bad because otherwise I liked it very much. I'm looking for a replacement, considering the kgo. I wrote CigEasy informing them about the battery issue but since they only guarantee them for 7 days I'm not hopeful. Also, their user manual is inaccurate; obviously based on the Easy but not proofread and thus contains incorrect information, very confusing to a newbie (like me). And no, I didn't overcharge the batts, and I did make sure the cartos were clean and dry before attaching.