And the truth comes out. Dropped the mod, broke the ceramic, wants a freebie. I appreciate innovapor not giving out freebies because that would increase the entry cost of the product for more responsible owners.
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Just so I can be clear, which one of you actually bought the Ultramax? I see that you both claim to have "spent over $500 with InnoVapor" in numerous posts, but you both seem to be complaining about the same unit.
Tony - I am not sure why you continue to try to discount/discredit my experience with InnoVapor and the Apex UltraMax, and the expression of such. In an effort to put this to rest, please answer the following questions...please be honest and a simple YES or NO is all I ask:
1) Did I purchase two Apex Alpha UltraMax starter kits from InnoVapor on June 01, 2011 (order#6628)?
2) Did I contact InnoVapor in July, 2011 stating that my ceramic RES had broken?
3) Did InnoVapor send a replacement ceramic RES at no cost to me along with a prepaid label for the return of the broken RES? (I'll give credit where credit is due...I greatly appreciated it).
4) Did I return the broken RES back to you as I was instructed to do? (I'm sure you keep records of such as you have cited a non-return rate of 95%...and you wouldn't make something like that up...seeing how you have changed your policy regarding this issue based on that rate).
5) Did I contact InnoVapor last month regarding yet another broken RES?
6) Was I told that due to 95% of people NOT returning their broken RES your (InnoVapor's) policy has changed?
7) Did I ask you (InnoVapor) at that time to look up my account history to verify that I did if fact return my RES as I said I would? (That should more than prove I'm not in that 95% who don't play by the rules).
8) Did you (InnoVapor) look it up?
9) Was I also told that when I sent my broken RES back to you (InnoVapor), if there was any sign of damage at all, it would not be covered, and I would need to purchase a replacement for almost $40?
10) Do you know factually, the condition of my current broken RES?
11) As a customer of both InnoVapor and Apex, am I entitled to express my opinion (here or anywhere else), if I do so honestly?
12) Is there ONE thing in ANY of my posts that you (InnoVapor) know to be untrue?
- I look forward to your reply!
To the rest of you who feel they must defend InnoVapor, I respect your right to your opinion...please respect mine. You can post all of the kudos and positive feedback you wish, and I promise not to attempt to undermine it...why don't you do the same.
And for those of you who THINK they know me, my issue, or the history and condition of my RES...Please go flaunt your ignorance elsewhere.
1) Did I purchase two Apex Alpha UltraMax starter kits from InnoVapor on June 01, 2011 (order#6628)?
2) Did I contact InnoVapor in July, 2011 stating that my ceramic RES had broken?
3) Did InnoVapor send a replacement ceramic RES at no cost to me along with a prepaid label for the return of the broken RES? (I'll give credit where credit is due...I greatly appreciated it).
4) Did I return the broken RES back to you as I was instructed to do? (I'm sure you keep records of such as you have cited a non-return rate of 95%...and you wouldn't make something like that up...seeing how you have changed your policy regarding this issue based on that rate).
5) Did I contact InnoVapor last month regarding yet another broken RES?
6) Was I told that due to 95% of people NOT returning their broken RES your (InnoVapor's) policy has changed?
7) Did I ask you (InnoVapor) at that time to look up my account history to verify that I did if fact return my RES as I said I would? (That should more than prove I'm not in that 95% who don't play by the rules).
8) Did you (InnoVapor) look it up?
9) Was I also told that when I sent my broken RES back to you (InnoVapor), if there was any sign of damage at all, it would not be covered, and I would need to purchase a replacement for almost $40?
10) Do you know factually, the condition of my current broken RES?
11) As a customer of both InnoVapor and Apex, am I entitled to express my opinion (here or anywhere else), if I do so honestly?
12) Is there ONE thing in ANY of my posts that you (InnoVapor) know to be untrue?
- I look forward to your reply!
To the rest of you who feel they must defend InnoVapor, I respect your right to your opinion...please respect mine. You can post all of the kudos and positive feedback you wish, and I promise not to attempt to undermine it...why don't you do the same.
And for those of you who THINK they know me, my issue, or the history and condition of my RES...Please go flaunt your ignorance elsewhere.
Sometimes stuff gets dropped and it makes me mad too.
My nephew cried once when he dropped his ice cream cone. When he calmed down, he was able to verbalize that he was sad because he didn't have ice cream anymore, but also because it was his fault.
Sorry your thing is busted.
My nephew cried once when he dropped his ice cream cone. When he calmed down, he was able to verbalize that he was sad because he didn't have ice cream anymore, but also because it was his fault.
Sorry your thing is busted.
vaptamist = ignorant
Please SHOW me where I (Innoent) said I dropped it...Keep looking, because you will never find it! This UltraMax was a backup to the one that went in the trash a month ago, it has barley been used and NEVER abused...Get your facts straight!
BTW...would you like me to send you a photo showing the near new condition of my UltraMax...it will help prove your ignorance.
Please SHOW me where I (Innoent) said I dropped it...Keep looking, because you will never find it! This UltraMax was a backup to the one that went in the trash a month ago, it has barley been used and NEVER abused...Get your facts straight!
BTW...would you like me to send you a photo showing the near new condition of my UltraMax...it will help prove your ignorance.
I think if he could afford 2 ultramax's hes not worried about a freebie. .... troll.
He has every right to express his opinion about the support and policy change. In fact I love negative comments on products, helps inform consumers about products and companies and especially on larger purchases.
1. Yes
2. Yes
3. Yes
4. Yes
5. Yes
6. Yes
7. Mark answers emails and calls, but of course I take your word. Yes.
8. Once again, Mark answers emails and calls, and once again I'll take your word. No.
9. Yes
10. No
11. Yes absolutely, am I also not entitled to mine?
12. No, not to my knowledge.
Tony - Thank you for the reply and your honesty...and even for the benefit of the doubt. And of course you are entitled to your opinion! But to assume that I am lying about the [mis]use or condition of my RES, or that I have a personal vendetta against you (InnoVapor) is way off the mark, and a bit offensive to me. I harbor no ill feelings toward InnoVapor, as my main point of contention is with Apex and the UltraMax itself. And to be honset, I just didn't like having the rules changed on me after I purchased two high end PV Mod's from you. And to be perfectly honest with you, what really ...... me off was being told (when I called), that I would have to be without my only functioning devise for up to a full month while I sent the RES to you...you sent it to Apex...they sent it back to you...and you sent it back to me, and you (whoever answered the phone) "were okay with that because that was the [new] policy". I mean come on, this is to replace analog cigarettes...what do you think would happen in that month of waiting?!? Please also know that I only turned to this forum after learning that ALL reviews and feedback on your site are filtered...needless to say, mine wasn't approved. I see all these great posts on here about your awesome service (you won't find me trying to discredit any of them), but I really felt (and still do) like I got short changed.
I hope you see my point more clearly now and understand that I have an honest and valid issue with the UltraMax, and InnoVapor's customer service in addressing that issue. And again, thank you for your honesty in your reply, and your acknowledgement of my truthfulness.
Regards!
Michael
I hope you see my point more clearly now and understand that I have an honest and valid issue with the UltraMax, and InnoVapor's customer service in addressing that issue. And again, thank you for your honesty in your reply, and your acknowledgement of my truthfulness.
Regards!
Michael
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Troll? Pretty sure I'm not the one trolling this entire site in an effort to get free replacement items for the ones that the user broke. Last time I saw this much class was on an episode of Jersey Shore.
Anyway, welcome to ignore, both of you. I'm tired of seeing your names pop up everywhere crying for hand outs.
Of course vaptamist won't reply to my call out of his lies, he can't...talk about class. And if you think posting an opinion of my experience with a product (and the seller of that product) is trolling for a free replacement...when in fact, the seller has validated the truth in EVERTHING I've posted, you're even more stupid that you've proven yourself to be in your prior posts. I bought what I thought was a high end device (in fact I bought two of them) and when it failed to live up to my expectations and they lasted less than one year, I shared my experience and opinion in a forum. Where is the problem...and while you're at it, explain to me why such a great devise and distributor needs to be so vigorously defended with your lies and misinformation?
BTW...where did you buy your UltraMax...off of this forums' classified section?!? And I'm the cheapskate
Get a life!
BTW...where did you buy your UltraMax...off of this forums' classified section?!? And I'm the cheapskate
Get a life!
Really? Bad service from Innovapor? I have been dealing with them for over 2 years now and have found them to have some of the best customer service in the industry.... Mark at Innovapor has been a Joy to deal with... #1 IMO............
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