I'm not going to name the store "chain" until I know if I'm allowed to do so, but I'd say if you really wanna know, PM me and I'll be happy to tell you where it was.
I'm going to find the place to change my profile info but contrary to what my avatar thing says, I'm not in Rhode Island, I relocated to Ohio a couple years ago, I just need to find where to do that lol
Anyway, so I live in an area with limited access to vape gear and juice. There is a small place about 10 mins away that is actually a smoke shop with a small vaping section. But a few weeks ago driving through town, I noticed a brandy new corner shop opening, and we pulled over to check it out right then and there. They were closed, so we peeked at the hours and through the windows and then were on our way, we were really excited to see this place opening so close to home! I looked them up online and was happy to see they had other stores, I took that as a sign of sucess and browsed some of the products they had available.
Fast forward, I'd been putting off going in until I had some play money because I knew they were going to carry things I'd not tried or seen before. Boy am I glad I did. I needed a new coil/head for my Vivi Nova S. I'd put some nasty juice in it that just would NOT come out aftertaste wise no matter what I did to it and if I could have avoided the wait time for shipping and having to buy a multi pack, I would have loved to.
So, not really expecting them to carry it but willing to try and see- I sent my husband in with my Vivi Nova to ask (we were running errands and I was trying to be quick). He comes out hardly a minute later with this look on his face, at first I thought he was laughing (I DID send him in with a tank completely encrusted in hand set Swarovski crystals and a hot pink drip tip afterall)... He wasn't laughing, he was in disbelief over the customer service... He went in and this one guy is working, no one else in the store, no acknowledgment, greeting, etc. So husband nicely asks him about the part and he literally looks up from reading with a sneer and says to my husband:
"We don't sell that inferior crap here."
My husband was just taken aback and turned to walk out of the store as the guy says to him "You could try that cheap vape place down the road".
This is NOT about the product. It has nothing to do with the product at all. It was the way it was handled. I live in a smallish town with a large low income population (basically, this isn't going to be a big money maker here and they should be nice to the customers that do wander in). A simple "I'm sorry, we don't carry that." would have been great, we'd have been on our way and I would have re-visited the store another time for future purchases. But the way this was handled, I will NEVER go there again and considering we've spent about $500 in vape gear in the last 6 weeks, they just lost a lot of future sales. I was willing to shop there knowing full well they charged a decent amount higher for items than I could buy online just to support a local shop. Now I'm discusted. I can honestly say this is the first time we've ever run into someone in the "vape world" who was a total jerk. They can take their elitist BS and shove it.
On a happier note, we were both so ticked off by the incident that we decided to stop into the other "Cheap vape place" (the smoke shop) and ended up spending about a half hour there chatting with the two ladies there and taste testing juice (we'd been in once but not spent any real time there). We spent about $50 there, happily. They don't have much in the way of selection but they're working on it and they're nice people. We were happy to spend our money with them, even if they're not a dedicated "Vape shop", they were great. Sadly, they told us that about 5 other people have been in to them complaining of similar run-ins.
This just makes me so mad! I don't know what to do, I'm tempted to call the store or look for a contact place (since there are more than one, I'm thinking there may be a managment person to talk to or something).
I'm going to find the place to change my profile info but contrary to what my avatar thing says, I'm not in Rhode Island, I relocated to Ohio a couple years ago, I just need to find where to do that lol
Anyway, so I live in an area with limited access to vape gear and juice. There is a small place about 10 mins away that is actually a smoke shop with a small vaping section. But a few weeks ago driving through town, I noticed a brandy new corner shop opening, and we pulled over to check it out right then and there. They were closed, so we peeked at the hours and through the windows and then were on our way, we were really excited to see this place opening so close to home! I looked them up online and was happy to see they had other stores, I took that as a sign of sucess and browsed some of the products they had available.
Fast forward, I'd been putting off going in until I had some play money because I knew they were going to carry things I'd not tried or seen before. Boy am I glad I did. I needed a new coil/head for my Vivi Nova S. I'd put some nasty juice in it that just would NOT come out aftertaste wise no matter what I did to it and if I could have avoided the wait time for shipping and having to buy a multi pack, I would have loved to.
So, not really expecting them to carry it but willing to try and see- I sent my husband in with my Vivi Nova to ask (we were running errands and I was trying to be quick). He comes out hardly a minute later with this look on his face, at first I thought he was laughing (I DID send him in with a tank completely encrusted in hand set Swarovski crystals and a hot pink drip tip afterall)... He wasn't laughing, he was in disbelief over the customer service... He went in and this one guy is working, no one else in the store, no acknowledgment, greeting, etc. So husband nicely asks him about the part and he literally looks up from reading with a sneer and says to my husband:
"We don't sell that inferior crap here."
My husband was just taken aback and turned to walk out of the store as the guy says to him "You could try that cheap vape place down the road". This is NOT about the product. It has nothing to do with the product at all. It was the way it was handled. I live in a smallish town with a large low income population (basically, this isn't going to be a big money maker here and they should be nice to the customers that do wander in). A simple "I'm sorry, we don't carry that." would have been great, we'd have been on our way and I would have re-visited the store another time for future purchases. But the way this was handled, I will NEVER go there again and considering we've spent about $500 in vape gear in the last 6 weeks, they just lost a lot of future sales. I was willing to shop there knowing full well they charged a decent amount higher for items than I could buy online just to support a local shop. Now I'm discusted. I can honestly say this is the first time we've ever run into someone in the "vape world" who was a total jerk. They can take their elitist BS and shove it.
On a happier note, we were both so ticked off by the incident that we decided to stop into the other "Cheap vape place" (the smoke shop) and ended up spending about a half hour there chatting with the two ladies there and taste testing juice (we'd been in once but not spent any real time there). We spent about $50 there, happily. They don't have much in the way of selection but they're working on it and they're nice people. We were happy to spend our money with them, even if they're not a dedicated "Vape shop", they were great. Sadly, they told us that about 5 other people have been in to them complaining of similar run-ins.
This just makes me so mad! I don't know what to do, I'm tempted to call the store or look for a contact place (since there are more than one, I'm thinking there may be a managment person to talk to or something).
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