I'm a little confused on this entire post...please bare with me. So if I were to order 5 items and I only received 3 items plus a store credit for the 2 missing items V4L should not charge me for shipping is that correct?
And...the driving rationale for this would be, because I placed my order under the impression that I paid for and expected to receive 5 items, not 3 items and a store credit is that correct?
And you learned about this happening from one of your clients?
Now as a representative of V4L are you concerns based on a disclaimer issue or a service issue? Allow me to clarify is your issue over the absence of a stated disclaimer noting that if an item is out of stock at time of processing, the customer will receive a store credit for the missing item, but shipping charges will still apply for the partially shipped orders. And would such a stated policy be enough to suffice any caveat emptor (buyer beware) requirements and assist you as a representative when such incidents arise?
As opposed to say, simply rejecting the order because policy states that orders maybe rejected at time of processing if they cannot be completely fulfilled and a refund will be issued back to the cardholder. Of course this might result in your client going without any product even if they were to order 20 items, due to a single item being unfulfilled at time of processing.
I'm sure your concerns are what is best for your clients, so which of these 2 scenarios best serve your clients and what exactly does your position as a Representative entail? As well, why should the shipping charges be waived on a partial if the partial order was indeed shipped....after all a service was rendered?
Just curious....
Continued..... Apparently you responded to another reply, but not mine. So just in case you aren't checking that post anymore Jaybo...I'll just keep posting my inquiries on your active posts.
Well....I guess this post got derailed and although Jaybo feels entitled to answers which he received, apparently he doesn't feel obliged to provide answers. I have no bones to grind with him, I'm just asking a few straight forward questions from a person that states they are a Representative of 4 major e-cigarette companies.
I know Bloog has some sort 20% deal for referring customers or something to that effect...does that mean the recipient of that 20% is an official company Rep. I admit I don't know about Blue or Green Smoke or how one becomes an official Rep. of those companies. How does a person become an official Rep. of V4L? I'm aware of their Affiliates Program, but I've never heard of becoming a Rep. without being an employee....perhaps being a reseller...would that be it?
Or is being a Rep. some self-appointed title for simply being a user or a person that unprofessionally refers other people?
Cute poem.....
