Well, Provari is going to send me a screw. The CS person claims she didn't realize that it was "so new", although I had JUST shared emails with her the day before about my new pro-v, and would they consider making an 18650 extension for the mini. And of course, the order number conveniently still in the title block. Not sure what "so new" means when the warranty is for a year. How long have they been making the mini? Would you start off by assuming it was out of warranty, even if you didn't remember yesterdays email conversation, which was conveniently still attached right below my request for the screw?
What really tweaked me was how glib the response came off to me. How about "Very sorry to hear" and "If your provari is out of warranty" or whatever. I guess I can't blame Pro-V for me catching an employee on an off day or whatever, but sheesh. If I was running that show, and considering what's coming down the pipe from offshore competition, I'd be protecting my CS reputation like a hawk. Wlad, you've spoiled me. I've come to expect a very high level of customer appreciation, it seems.